Customer Relationship Manager

oneo2plants pte. ltd.; Singapore; On-site; SGD 42,000 - 50,000; Full time

Benefits offered by this job

Annual Leave 14 days

Job summary

OneO2Plants Pte Ltd is seeking a Customer Relationship Manager to lead our CRM and support teams in Singapore. You will nurture long-term customer relationships, supervise a capable team, and drive process improvements using AI and digital tools.

The role requires a Diploma or Degree in business administration or related field, with at least five years of relevant experience including two in leadership. You will report to the senior management and help shape service delivery.

Qualifications

• Diploma or Degree in Business Administration, Management or related field.
• At least 5 years of relevant experience, including 2 years in a supervisory or leadership role.
• Strong communication, leadership and problem-solving skills.
• Experience in B2B services, customer relationship management or commercial administration.

Responsibilities

• Lead and develop the Customer Relationship & Support and Commercial & Contract Administration teams.
• Motivate the team to deliver excellent service and achieve departmental goals.
• Maintain positive, long-term relationships with customers and handle inquiries professionally.
• Oversee quotations, contracts and renewals, ensuring timely follow-ups.
• Identify opportunities to simplify workflows and introduce AI and digital tools to improve productivity.

Skills

Leadership

Communication

Problem solving

Education

Diploma or Degree in Business Administration or related field

Job description

Customer Relationship Manager

At OneO2Plants, we're looking for a dynamic, proactive and people-oriented Customer Relationship Manager to lead our team and take our customer experience to the next level!

If you're a natural leader who enjoys building relationships, solving challenges and improving the way things work, we'd love to meet you!

Job Details

Salary: $3,800 – $4,500/month

Location: Singapore (East / West)

Working Hours: Mon–Fri, 8:30 AM – 5:30 PM

Employment: Full-Time, Permanent

Annual Leave: 14 days

What You'll Be Doing

Lead & Inspire

• Lead and develop our Customer Relationship & Support and Commercial & Contract Administration teams.
• Motivate your team to deliver excellent service and achieve departmental goals.

Build Strong Relationships

• Maintain positive, long-term relationships with our customers.
• Ensure customer enquiries and concerns are handled professionally and efficiently.

Manage Commercial & Contract Matters

• Oversee quotations, contracts and renewals.
• Ensure smooth coordination and timely follow-ups.

Make Things Better!

• Identify opportunities to simplify workflows and improve efficiency.
• Introduce smart solutions, digital tools and AI to enhance productivity.
• Drive continuous improvement across the department.

Who We're Looking For

Diploma or Degree in Business Administration, Management or related field.

At least 5 years of relevant experience, including 2 years in a supervisory or leadership role.

Strong communication, leadership and problem-solving skills.

Experience in B2B services, customer relationship management or commercial administration.

Organised, resourceful and comfortable managing multiple priorities.

Tech-savvy and open to exploring AI, automation and digital solutions.

Most importantly, someone who takes ownership, enjoys leading people and isn't afraid to make improvements!

Why Join OneO2Plants?

Be part of an established company in Singapore's greenery and landscaping industry.

Work with a supportive and collaborative team.

Take ownership of a department …

Bring fresh ideas and help shape better ways of working.

OneO2Plants — Breathe Life Into Space.

Come grow with us!