Customer Service & Administration Officer (B2B / Contracts)

Search Personnel Pte Ltd; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

Search Personnel Pte Ltd is seeking a proactive Customer Service & Administration Officer (B2B / Contracts) to support our landscape and related services. Based at Choa Chu Kang or Bedok, you will handle inquiries, draft quotations, and coordinate contract-related admin.

The role focuses on maintaining strong client relationships, processing PTWs, renewals, and coordinating with Operations and SHEQ. 5 days work week, 8.30am-5.30pm, salary up to 3500 SGD monthly.

Qualifications

• GCE A-Level, Diploma or equivalent qualification.
• 1-3 years of experience in customer service, sales administration or contract administration.
• Experience in a B2B service environment will be advantageous.
• Proficient in Microsoft Office; familiarity with Asana or CRM systems is advantageous.

Responsibilities

• Handle customer enquiries, service requests and complaints professionally.
• Maintain customer relationships and coordinate service follow-ups with Operations.
• Prepare quotations, contracts, amendments and renewal documentation.
• Monitor contract renewals and coordinate purchase order requirements.
• Prepare and follow up on Permit to Work (PTW) applications.
• Liaise with Operations and SHEQ teams on technical and safety documentation.
• Maintain customer records, contracts and administrative documentation.
• Update tasks in Asana and support departmental reporting.

Skills

Customer service

Sales administration

Contract administration

Education

GCE A-Level

Diploma or equivalent qualification

Tools

Microsoft Office

Asana

CRM systems

Job description

Position

Customer Service & Administration Officer (B2B / Contracts)

Location

Choa Chu Kang / Bedok

Working hours

5 days work week, Monday to Friday, 8.30am-5.30pm

Salary (commensurate with experience)

Up to $3500 + 14 Days Annual Leave

Duration

Permanent

Industry

Landscape / Horticulture / Indoor Greenery

Main Responsibilities

• Handle customer enquiries, service requests and complaints professionally.
• Maintain customer relationships and coordinate service follow-ups with Operations.
• Prepare quotations, contracts, amendments and renewal documentation.
• Monitor contract renewals and coordinate purchase order requirements.
• Prepare and follow up on Permit to Work (PTW) applications.
• Liaise with Operations and SHEQ teams on technical and safety documentation.
• Maintain customer records, contracts and administrative documentation.
• Update tasks in Asana and support departmental reporting.

Requirements

• GCE A-Level, Diploma or equivalent qualification.
• 1-3 years of experience in customer service, sales administration or contract administration.
• Experience in a B2B service environment will be advantageous.
• Proficient in Microsoft Office; familiarity with Asana or CRM systems is advantageous.