Customer Relationship Lead - AI-Driven & People-Focused

oneo2plants pte. ltd.; Singapore; On-site; SGD 42,000 - 50,000; Full time

Benefits offered by this job

Annual Leave 14 days

Job summary

OneO2Plants Pte Ltd is seeking a Customer Relationship Manager to lead our CRM and support teams in Singapore. You will nurture long-term customer relationships, supervise a capable team, and drive process improvements using AI and digital tools.

The role requires a Diploma or Degree in business administration or related field, with at least five years of relevant experience including two in leadership. You will report to the senior management and help shape service delivery.

Qualifications

• Diploma or Degree in Business Administration, Management or related field.
• At least 5 years of relevant experience, including 2 years in a supervisory or leadership role.
• Strong communication, leadership and problem-solving skills.
• Experience in B2B services, customer relationship management or commercial administration.

Responsibilities

• Lead and develop the Customer Relationship & Support and Commercial & Contract Administration teams.
• Motivate the team to deliver excellent service and achieve departmental goals.
• Maintain positive, long-term relationships with customers and handle inquiries professionally.
• Oversee quotations, contracts and renewals, ensuring timely follow-ups.
• Identify opportunities to simplify workflows and introduce AI and digital tools to improve productivity.

Skills

Leadership

Communication

Problem solving

Education

Diploma or Degree in Business Administration or related field

Job description

OneO2Plants Pte Ltd is seeking a Customer Relationship Manager to lead our CRM and support teams in Singapore. You will nurture long-term customer relationships, supervise a capable team, and drive process improvements using AI and digital tools.

The role requires a Diploma or Degree in business administration or related field, with at least five years of relevant experience including two in leadership. You will report to the senior management and help shape service delivery.