Customer Relationship Lead — AI-Powered Service & Growth

Yellow Ribbon; Singapore; On-site; SGD 42,000 - 50,000; Full time

Job summary

OneO2Plants is seeking a Customer Relationship Manager to lead our team and elevate customer experience in Singapore. The role focuses on inspiring teams, building strong client relationships and overseeing commercial and contract matters.

The ideal candidate has a diploma or degree in business/management, at least 5 years of relevant experience including 2 in leadership, and a passion for driving process improvements with AI and digital tools.

Qualifications

• Diploma or Degree in Business Administration, Management or related field.
• At least 5 years of relevant experience, including 2 years in a supervisory or leadership role.
• Strong communication, leadership and problem-solving skills.
• Experience in B2B services, customer relationship management or commercial administration.
• Organised, resourceful and comfortable managing multiple priorities.
• Tech-savvy and open to exploring AI, automation and digital solutions.

Responsibilities

• Lead & Inspire: Lead and develop our Customer Relationship & Support and Commercial & Contract Administration teams.
• Motivate your team to deliver excellent service and achieve departmental goals.
• Build Strong Relationships: Maintain positive, long-term relationships with our customers.
• Ensure customer enquiries and concerns are handled professionally and efficiently.
• Manage Commercial & Contract Matters: Oversee quotations, contracts and renewals.
• Ensure smooth coordination and timely follow-ups.
• Make Things Better!: Identify opportunities to simplify workflows and improve efficiency.
• Introduce smart solutions, digital tools and AI to enhance productivity.
• Drive continuous improvement across the department.

Skills

Leadership

Communication

Problem solving

Team management

Education

Diploma or Degree in Business Administration/Management or related field

Job description

OneO2Plants is seeking a Customer Relationship Manager to lead our team and elevate customer experience in Singapore. The role focuses on inspiring teams, building strong client relationships and overseeing commercial and contract matters.

The ideal candidate has a diploma or degree in business/management, at least 5 years of relevant experience including 2 in leadership, and a passion for driving process improvements with AI and digital tools.