Senior Customer Success & Contracts Manager

Search Personnel Pte Ltd

Singapore

On-site

SGD 51,000 - 61,000

Full time

4 days ago

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Job summary

Search Personnel Pte Ltd in Singapore is seeking a Customer Relationship Manager (Customer Service / Contract Administration) to oversee daily CRM operations within the Landscape/Horticulture/Indoor Greening sector. You will lead a team, manage customer relationships, handle quotations and renewals, and coordinate PTW and administrative processes.

The role collaborates with Sales, Operations, Finance and SHEQ teams to monitor KPIs, drive service quality, and implement workflow improvements

Qualifications

Diploma or Degree in Business Administration, Management or related discipline.

Responsibilities

Oversee daily Customer Relationship & Support and Contract Administration operations.
Lead, coach and supervise team members to ensure service quality and efficiency.
Manage customer relationships, service escalations and retention initiatives.
Oversee quotations, contracts, renewals and commercial documentation.
Coordinate Permit to Work (PTW) applications and administrative processes.
Work closely with Sales, Operations, Finance and SHEQ teams.
Monitor departmental KPIs, customer satisfaction and operational performance.
Improve workflows through automation, digital tools and process enhancements.
Prepare management reports and support departmental planning.