Customer Success Lead – AI, CRM & Loyalty

A LIFE BY DESIGN HOLDINGS PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

BrandForce Nexus, a fast-growing CRM, loyalty and AI solutions provider for hospitality, seeks a Customer Success Executive in Singapore. You will support clients, manage CRM and loyalty programmes, test features, and leverage AI tools like ChatGPT and Claude to enhance workflows and outcomes.

You will collaborate with internal teams, onboard new clients, and help test new CRM functionalities while driving customer satisfaction and engagement in a dynamic, tech-driven environment.

Qualifications

• Excellent written and verbal communication.
• Knowledge of AI tools, esp. ChatGPT and Claude.
• Hands-on CRM, customer engagement, or loyalty platforms.
• Detail-oriented with systematic testing.
• Eligible to work in Singapore.
• Basic understanding of HTML & CSS.

Responsibilities

• Serve as day-to-day contact for BF N clients with responsive, professional support.
• Assist CRM, loyalty and customer engagement programme delivery.
• Collaborate with clients and internal teams to resolve questions and requirements.
• Use ChatGPT, Claude and other AI tools to improve productivity and testing.
• Assist with CRM campaign setup and member journeys.
• Support onboarding and implementation of new programmes and features.
• Test CRM and loyalty functionality prior to release.
• Identify bugs and UX issues to improve the product.
• Work with developers to track issues and enhancements.
• Prepare client reports and campaign summaries.
• Support integrations and rollout of new tech features.
• Maintain accurate client information and documentation.
• Assist with social media campaigns on Facebook and Instagram.

Skills

AI tools (ChatGPT/Claude)

CRM platforms

Customer engagement

Communication skills

HTML & CSS

Tools

Facebook

Instagram

Job description

BrandForce Nexus, a fast-growing CRM, loyalty and AI solutions provider for hospitality, seeks a Customer Success Executive in Singapore. You will support clients, manage CRM and loyalty programmes, test features, and leverage AI tools like ChatGPT and Claude to enhance workflows and outcomes.

You will collaborate with internal teams, onboard new clients, and help test new CRM functionalities while driving customer satisfaction and engagement in a dynamic, tech-driven environment.