Customer Relations & Operations Coordinator

ONEO2PLANTS PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

OneO2Plants is seeking a friendly, organised Customer Relationship Officer to support customers and keep service operations and office admin running smoothly at the West Area.

This entry-level, full-time role handles inquiries across calls, WhatsApp and email, maintains CRM records, and supports internal teams to resolve requests quickly. Work hours are Mon–Fri, 8:30am–5:30pm with a monthly salary of SGD 2,500–3,200 and 14 days of annual leave.

Qualifications

• GCE A Level / Diploma preferred (or equivalent relevant experience)
• 1–2 years customer service / customer relationship experience (B2B is a plus, not a must). Fresh graduates are welcome.
• Comfortable with CRM systems and MS Office / Google Workspace
• Strong communication and people skills; able to handle difficult conversations professionally
• Organised, meticulous, proactive, and a team player

Responsibilities

• Handle customer enquiries promptly and professionally across calls/WhatsApp/emails
• Provide accurate info on products/services, processes, timelines, and next steps
• Log and update cases/tickets with complete notes and documents
• Keep customers updated and ensure proper closure confirmation
• Manage service issues within scope and escalate to CRS Manager when needed
• Coordinate with Ops/Sales/Finance/Service teams to resolve requests efficiently
• Support updates to SOPs, templates, scripts, and checklists
• Assist with onboarding admin for new customers (document collection, system updates)

Skills

Customer service

Communication skills

Organised

Team player

Proactive

Education

GCE A Level / Diploma

Tools

CRM systems

MS Office / Google Workspace

Job description

OneO2Plants is seeking a friendly, organised Customer Relationship Officer to support customers and keep service operations and office admin running smoothly at the West Area.

This entry-level, full-time role handles inquiries across calls, WhatsApp and email, maintains CRM records, and supports internal teams to resolve requests quickly. Work hours are Mon–Fri, 8:30am–5:30pm with a monthly salary of SGD 2,500–3,200 and 14 days of annual leave.