Customer Relationship Officer

ONEO2PLANTS PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

OneO2Plants is seeking a friendly, organised Customer Relationship Officer to support customers and keep service operations and office admin running smoothly at the West Area.

This entry-level, full-time role handles inquiries across calls, WhatsApp and email, maintains CRM records, and supports internal teams to resolve requests quickly. Work hours are Mon–Fri, 8:30am–5:30pm with a monthly salary of SGD 2,500–3,200 and 14 days of annual leave.

Qualifications

• GCE A Level / Diploma preferred (or equivalent relevant experience)
• 1–2 years customer service / customer relationship experience (B2B is a plus, not a must). Fresh graduates are welcome.
• Comfortable with CRM systems and MS Office / Google Workspace
• Strong communication and people skills; able to handle difficult conversations professionally
• Organised, meticulous, proactive, and a team player

Responsibilities

• Handle customer enquiries promptly and professionally across calls/WhatsApp/emails
• Provide accurate info on products/services, processes, timelines, and next steps
• Log and update cases/tickets with complete notes and documents
• Keep customers updated and ensure proper closure confirmation
• Manage service issues within scope and escalate to CRS Manager when needed
• Coordinate with Ops/Sales/Finance/Service teams to resolve requests efficiently
• Support updates to SOPs, templates, scripts, and checklists
• Assist with onboarding admin for new customers (document collection, system updates)

Skills

Customer service

Communication skills

Organised

Team player

Proactive

Education

GCE A Level / Diploma

Tools

CRM systems

MS Office / Google Workspace

Job description

— Let’s Make Customers Smile

AtOneO2Plants, we breathe freshness into space—and we’re looking for a friendly, organised Customer Relationship Officer (CRS) to support our customers and keep our service operations and office admin running smoothly.

Job Title: Customer Relationship Officer

Employment Type: Full-Time / Permanent

Level: Entry Level

Location: West Area

Working Hours: Mon–Fri, 8:30am–5:30pm

Salary Range: $2,500–$3,200

Annual Leave: 14 days/year

Other Leaves: After confirmation, under MOM requirements

Salary Payment: Monthly (end of month)

About the Role

You’ll be the friendly first point of contact for customers—handling enquiries, service requests, and complaints across channels like calls, WhatsApp and email. You’ll also coordinate with internal teams to resolve issues quickly, keep CRM records accurate, and provide admin support to ensure the CRS function runs efficiently.

Key Responsibilities

A) Customer Support & Service Delivery

• Handle customer enquiries promptly and professionally (calls/WhatsApp/emails)
• Provide accurate info on products/services, processes, timelines, and next steps
• Log and update cases/tickets iwith complete notes and documents
• Keep customers updated and ensure proper closure confirmation

B) Customer Experience & Escalation Support

• Manage service issues within your scope using a solutions-first approach
• Escalate complex/high-impact cases to the CRS Manager with full details and documentation
• Follow up after resolution to confirm customer satisfaction

C) Operations & Coordination

• Coordinate with Ops/Sales/Finance/Service teams to resolve requests efficiently
• Support updates to SOPs, templates, scripts, and checklists
• Flag recurring issues and share feedback to reduce repeat cases

D) Administrative Support

• Maintain customer and office supplies records, filing, and documentation control
• Prepare/issue standard documents (e.g., acknowledgements, service forms, confirmations, internal request forms)
• Support scheduling and coordination (appointments, follow-ups, site visits where relevant)
• Assist with onboarding admin for new customers (document collection, system updates, verification)
• Support ad-hoc admin tasks assigned by the CRS Manager

Requirements

• - GCE ‘A’ Level / Diplomapreferred (or equivalent relevant experience)
• - 1–2 years customer service / customer relationship experience (B2B is a plus, not a must). Fresh graduates are welcome.
• - Comfortable withCRM systemsandMS Office / Google Workspace (Excel/Sheets)
• - Strong communication and people skills; able to handle difficult conversations professionally
• - Organised, meticulous, proactive, and a team player