Service Operations Coordinator

PERSONNEL LINK JOBHUB PTE. LTD.; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

PERSONNEL LINK JOBHUB PTE. LTD. is seeking a Coordinator to manage daily communications and coordinate service calls within our Singapore office.

You will be responsible for handling incoming calls and emails, logging and delegating service tasks via our CRM, and monitoring escalated cases to ensure timely resolutions. The role supports service operations and contract administration, requiring at least a GCE O‑Level and prior experience in service coordination or customer service.

Qualifications

• Minimum GCE ‘O’ Level with experience in service coordination, customer service, or sales administration.
• Experience handling calls and emails in a fast-paced environment.
• Ability to log, track and delegate service calls using a CRM tool.

Responsibilities

• Handle daily incoming calls and emails.
• Log and delegate service calls to the appropriate technicians through the CRM system.
• Monitor and follow up on escalated service cases, ensuring timely resolution.

Skills

Service coordination

Customer service

Sales administration

Education

GCE O Level

Tools

CRM system

Job description

PERSONNEL LINK JOBHUB PTE. LTD. is seeking a Coordinator to manage daily communications and coordinate service calls within our Singapore office.

You will be responsible for handling incoming calls and emails, logging and delegating service tasks via our CRM, and monitoring escalated cases to ensure timely resolutions. The role supports service operations and contract administration, requiring at least a GCE O‑Level and prior experience in service coordination or customer service.