Customer Relations Officer (EASE Private)

Progressive Builders Pte Ltd; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Progressive Builders Pte Ltd in Singapore is seeking a Customer Relations Officer (CRO) to support the EAST Programme for private housing and condominiums. You will coordinate site survey and installation appointments with homeowners, and handle incoming calls and customer enquiries.

The role emphasizes follow-up on requests, maintaining accurate case records, and coordinating schedule changes with project teams. A friendly, professional demeanor and strong communication skills are essential.

Qualifications

• Minimum GCE 'A' Level.
• At least 2 years of public relations/customer service experience in HDB upgrading projects.
• Excellent communication and customer service skills.
• Pleasant, friendly and professional demeanor.
• Good organisation and follow-up skills.
• Comfortable handling phone calls and communicating with homeowners.

Responsibilities

• Coordinate site survey and installation appointments with homeowners.
• Handle incoming calls and customer enquiries.
• Follow up on customer requests, feedback and pending appointments.
• Update case status, appointment details and customer information in the system.
• Monitor case progress and coordinate schedule changes with relevant parties.
• Perform other duties as assigned by the Project Manager or Management.

Skills

Communication skills

Interpersonal skills

Customer service

Education

GCE 'A' Level

Job description

We are looking for a Customer Relations Officer (CRO) to support the EAST Programme for private housing and condominiums.

Job Responsibilities:

• Coordinate site survey and installation appointments with homeowners.
• Handle incoming calls and customer enquiries.
• Follow up on customer requests, feedback and pending appointments.
• Update case status, appointment details and customer information in the system.
• Monitor case progress and coordinate schedule changes with relevant parties.
• Perform other duties as assigned by the Project Manager or Management.

Requirements:

• Minimum GCE 'A' Level.
• Minimum 2 years of public relations/customer service experience in HDB upgrading projects.
• Strong communication, interpersonal and customer service skills.
• Pleasant personality with a friendly and professional disposition.
• Good organisational and follow-up skills.
• Comfortable handling phone calls and communicating with homeowners.
• Able to work 5.5 days per week