Customer Relations Officer (BSC)

CSC ENTERPRISE (S'PORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 58,000; Full time

Job summary

CSC ENTERPRISE (S'PORE) PTE. LTD. is seeking a Public Relations support role in Singapore to plan and coordinate PR activities for a project. You will respond to inquiries, manage feedback, and build solid relationships with residents, consultants, authorities, vendors, and colleagues.

The role emphasizes proactive customer service, effective communication, and flexible handling of ad-hoc tasks. Previous PR exposure is preferred, with WSQ Level 1 Service Excellence certification advantageous.

Qualifications

• GCE O/A Level with 1–2 years of public relations experience, preferably in building trade as BSC supervisor.
• Possess the WSQ Certificate in Service Excellence (Level 1) or equivalent.
• Good communication skills; strong organizational and time management.
• Attention to detail and commitment to high-quality service.
• Flexibility to adapt to changing customer needs and work schedules.
• Knowledge of industry-specific products or services (preferred).

Responsibilities

• Plan and coordinate PR programme for the project.
• Handle enquiries and feedback with residents, consultants and authorities, mitigating complaints.
• Provide exceptional customer service by promptly responding to inquiries via phone, email, social media, or in-person.
• Build and maintain relationships with customers, vendors, stakeholders to understand preferences and feedback.
• Communicate effectively with customers, vendors, stakeholders, colleagues and other departments.
• Provide administrative support and other ad-hoc tasks as required.

Skills

Good communication

Organizational skills

Time management

Attention to detail

Flexibility

Industry knowledge (preferred)

Education

GCE O/A Level

WSQ Service Excellence (Level 1)

Job description

Job Description

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
• Build and maintain strong relationships with customers,vendors,stakeholders to understand their preferences, requirements, and feedback
• Communicate effectively and professionally with customers, vendors, stakeholders, colleagues, and other departments within the organization
• Provide administrative support assistance and other ad-hoc jobs if required

Requirements

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Possess the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification.
• Good communication skills
• Good organizational and time management skills
• Attention to detail and a commitment to providing high-quality service
• Flexibility to adapt to changing customer needs and work schedules
• Knowledge of industry-specific products or services (preferred)