Customer Relations Officer

H P CONSTRUCTION & ENGINEERING PTE LTD; Singapore; Sur place; SGD 36 000 - 48 000; Plein temps

Résumé du poste

H P Construction & Engineering PTE LTD in Singapore seeks a Resident Liaison Officer to support residents on the HDB BTO project. You will manage communications, coordinate inspections, and help ensure day-to-day operations run smoothly.

Ideal candidates have at least 1 year of HDB BTO experience, a GCE A level or Diploma/Degree in Business Management or related field, and are bilingual in English and Mandarin. CRO certification is a plus.

Qualifications

• GCE A level or Diploma/ Degree in Business Management, Marketing, or equivalent.
• At least 1 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin to liaise with Chinese-speaking residents and associates.
• Attained CRO certificate.

Responsabilités

• Maintain good relationship with residents and handle feedback tactfully.
• Attend to phone calls and emails to answer resident’s enquiries.
• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Connaissances

Bilingual English Mandarin

Communication

Resident liaison

Formation

GCE A level / Diploma or Degree in Business Management

CRO certificate

Description du poste

Responsibilities

• Maintain good relationship with residents and handle feedback tactfully
• Attend to phone calls and emails to answer resident’s enquiries
• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

• GCE "A" level or Diploma/ Degree in Business Management, Marketing, or equivalent.
• At least 1 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.
• Attained CRO certificate