Customer Relations Officer

COLUMBIA REAL ESTATE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Columbia Real Estate Pte. Ltd. is seeking a proactive Property Coordinator to build strong tenant relations and ensure smooth day-to-day operations.

You will address tenant inquiries, manage complaints, schedule work orders, coordinate with contractors, respond to emergencies promptly, and suggest SOP improvements to Management. Weekend duty rotation may be required.

Qualifications

• Diploma in hospitality or equivalent.
• At least 2 years of experience.
• Proficiency with Microsoft Excel and Google Workspace.
• Strong organizational and prioritization abilities.
• Excellent verbal and written communication.
• Ability to work independently and as part of a team.
• Willing to rotate weekend duties and after-hours texts.
• High levels of integrity.

Responsibilities

• Develop and maintain positive relations with tenants via regular communication.
• Manage tenants complaints and feedback to Management.
• Manage and schedule work order requests from tenants in a timely manner.
• Coordinate with contractors for the works.
• Respond to emergencies promptly to minimise disruptions to tenants' business.
• Analyze current SOPs and propose improvements to Management.

Skills

Verbal communication

Written communication

Interpersonal skills

Organization

Time management

Teamwork

Integrity

Pressure handling

Education

Diploma in Hospitality

Tools

Microsoft Excel

Google Workspace

Job description

Duties and responsibilities:

• Develop and maintain positive relations with tenants via regular and proactive communication.
• Manage tenants complaints and work to resolve them or provide feedback to Management
• Manage and schedule work order requests put in by tenants in a timely manner
• Coordinate with contractors for the works
• Respond to any emergencies promptly to minimise disruptions to tenant's business
• Analyze current SOPs and make recommendations to the Management to improve operating efficiency

Requirements:

• At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)
• At least 2 years of experience
• Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
• Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• High levels of integrity
• Ability to work independently and as a productive member of a team.
• Ability to work under pressure and meet deadlines.
• Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.