Customer Relations Officer

BLOOM EDU HUB PTE. LTD.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

BLOOM EDU HUB PTE. LTD. in Singapore is seeking an Assistant Customer Service Manager to help develop the team and reach KPI targets by delivering outstanding service across the customer journey.

You will coordinate daily operations, nurture customer relationships, analyze feedback for continuous improvement, and act as a brand guardian for online and offline communications. A Diploma/Degree in Business or related field and 1–2 years in customer relations are required.

Qualifications

• Diploma/Degree in Business or related field.
• 1–2 years experience in customer relations or related fields.
• Meticulous with a creative flair.
• Strong organizational and time management skills.
• Good interpersonal and communication skills.
• Responsible, proactive and able to work autonomously in a fast-paced environment.

Responsibilities

• Assist the Customer Service Manager in developing and managing the team to achieve KPIs and targets.
• Ensure the area of responsibility is well managed and daily operations are coordinated and smooth.
• Develop, manage and maintain strong relationships with customers.
• Handle feedback and complaints, using insights to improve customer experience.
• Prepare monthly reports and assist in data analysis for quantitative and qualitative insights.
• Act as a brand guardian for online and offline communications.

Skills

Customer relations

Communication skills

Organizational skills

Time management

Autonomous

Creative flair

Education

Diploma/Degree in Business or related field

Job description

Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.


• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.


• To develop, manage and maintain strong relationships with Customers.


• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.


• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.


• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.


• Minimum 1 – 2 years experience in customer relations or related fields


• Meticulous with a creative flair


• Strong organizational and time management skills


• Good interpersonal and communication skills


• Responsible, proactive and able to work autonomously in a fast-paced environment