Senior Service Ambassador

JLL; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

JLL is seeking a seasoned Front of House / Hospitality Specialist to support integrated facilities management in our Singapore office. You will deliver a welcoming guest experience, manage reception tasks, and help maintain a vibrant, well-run workspace.

You will collaborate with the manager to uphold the brand promise, ensure smooth event days, and foster daily engagement among staff, aligning with our commitment to exceptional service and space stewardship.

Qualifications

• More than 5 years’ experience in front of house role or hospitality industry.
• Excellent customer service and communication skills.
• Ability to build productive business relationships.
• Ability to manage administrative tasks with focus on office management.
• MS Office proficiency.

Responsibilities

• Work closely with the Manager to deliver client’s vision and brand promise.
• Provide consistent and memorable customer experiences.
• Create a sense of community by connecting with employees on a daily basis.
• Ensure the general well-being of the workspace.
• Assist during event days as applicable.
• Handle reception, registration and usher guests to event spots.
• Oversee housekeeping and space hygiene; manage lockers and space lists.
• Manage office supplies including stationery, copiers, and coffee/bistro equipment.
• Coordinate pre-event activities and liaise with clients for requirements.
• Support event day activities including guest registration and materials distribution.

Skills

Customer service

Communication

Relationship building

Administrative tasks

MS Office

Tools

MS Office

Job description

• Work closely with the Manager to deliver client's vision and brand promise.
• Provides consistent and memorable customer experiences.
• Create a sense of community by connecting with employees on a daily basis.
• Ensure the general well-being of the workspace.
• Assist during event days where applicable.
• Any other duties, as and when directed.

Duties & responsibilities

• Work closely with the Manager to deliver client's vision and brand promise.
• Provides consistent and memorable customer experiences.
• Create a sense of community by connecting with employees on a daily basis.
• Ensure the general well-being of the workspace.
• Assist during event days where applicable.
• Any other duties, as and when directed.

Integrated Facilities Management

• Work closely with the Manager to deliver client's vision and brand promise.
• Provides consistent and memorable customer experiences.
• Create a sense of community by connecting with employees on a daily basis.
• Ensure the general well-being of the workspace.
• Assist during event days where applicable.
• Any other duties, as and when directed.

Reception / Hospitality Services

• Answer all incoming calls and handle inquiries whenever possible;
• Provides prompt response to guest/clients request (no longer than 24 hours);
• Introduction of space and ushering of guests to their respective event spots
• Monitoring visitor/space logbook;
• Maintenance of key contact lists;
• Ensure signage are constantly being updated;
• Sorting and handing out mails; and
• Constantly gather feedback from users to see how we can further improve our space offerings.

O Oversee and manage lockers arrangements and users’ lists.

• Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level).
• Lost & Found management.

Housekeeping / Logistics

Daily routine checks and maintenance of the following:

• General office areas
• Meeting rooms
• Workstations
• Mail collection
• Cabinets
• Toilets
• Enforcement of clean desk policy

Management of office supplies:

• Stationery
• Copiers & printers
• Confidential document box
• VC/AV system
• Telephone line and cables
• Office keys

Management of bistro machine & supplies:

• Coffee machine
• Water dispenser
• Cups & cutlery
• Paper towels
• Fridge
• Pump servicing (sink)

Meeting Management Support

Pre-Event

• Coordination of event calendars.
• Liaise with clients on event requirements/brief.
• Facilitate site visits and attend client meetings where required.
• Establish client rapport and ensure their needs are addressed.
• Overseas guests handle travel and accommodation itinerary (where applicable).

Event Day (Onsite)

• Assist with reception, registration and badging of guests.
• Issuance of event related materials e.g. delegate packs, press kits, goodiebags.
• Introduction of space and ushering of guests to their respective event spots.
• F & B hospitality services.

Candidate Specification

Experience

• More than 5 years’ experience in front of house role or hospitality industry
• Excellent customer service and communication skills
• Ability to build productive business relationships
• Ability to manage administrative tasks with focus on office management
• MS Office proficiency

Task Skills

• Hospitality and customer service
• Problem handling and resolution skills
• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Enthusiastic with positive thinking