Customer Relations Officer

TEAMBUILD ENGINEERING & CONSTRUCTION PTE. LTD.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

TEAMBUILD ENGINEERING & CONSTRUCTION PTE. LTD.

invites a dedicated Resident Engagement Coordinator to join our on-site team in Singapore, overseeing resident inquiries, coordinating defect rectifications, and scheduling inspections with the Building Service Centre (BSC). You will liaise with HDB, Town Council and subcontractors, prepare reports, maintain records, and communicate construction activities to residents through notices; collaborate with site supervisors to plan rectification work and

Responsibilities

• Resident Engagement: Act as the main point of contact for residents, addressing inquiries, complaints, and feedback.
• Defects Management: Monitor and update residents on the status of defect rectifications.
• Appointment Scheduling: Arrange inspections with the Building Service Centre (BSC) team.
• Liaison Work: Coordinate with HDB, Town Council, consultants, and subcontractors.
• Administrative Duties: Prepare reports, manage correspondence, and maintain records.
• Public Relations: Write notices to inform residents about construction activities.
• Site Coordination: Work with site supervisors to schedule rectification work.
• Information Centre Management: Maintain and upkeep the service centre.

Job description

Job Responsibilities

• Resident Engagement: Act as the main point of contact for residents, addressing inquiries, complaints, and feedback.
• Defects Management: Monitor and update residents on the status of defect rectifications.
• Appointment Scheduling: Arrange inspections with the Building Service Centre (BSC) team.
• Liaison Work: Coordinate with HDB, Town Council, consultants, and subcontractors.
• Administrative Duties: Prepare reports, manage correspondence, and maintain records.
• Public Relations: Write notices to inform residents about construction activities.
• Site Coordination: Work with site supervisors to schedule rectification work.
• Information Centre Management: Maintain and upkeep the service centre.