Customer Relations Officer

CHINA STATE CONSTRUCTION ENGINEERING CORPORATION LIMITED SINGAPORE BRANCH; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

CHINA STATE CONSTRUCTION ENGINEERING CORPORATION LIMITED SINGAPORE BRANCH is seeking a customer-focused PR and client service professional to plan and coordinate the project PR programme. You will handle enquiries, mitigate complaints, and build strong relationships with residents, consultants, vendors, and authorities to support project success.

Responsibilities include delivering prompt, professional responses across channels, communicating clearly with internal teams, and providing

Qualifications

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor.
• Possess the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification.
• Good communication skills
• Good organizational and time management skills
• Attention to detail and a commitment to providing high-quality service
• Flexibility to adapt to changing customer needs and work schedules
• Knowledge of industry-specific products or services (preferred)

Responsibilities

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
• Build and maintain strong relationships with customers,vendors,stakeholders to understand their preferences, requirements, and feedback
• Communicate effectively and professionally with customers, vendors, stakeholders, colleagues, and other departments within the organization
• Provide administrative support assistance and other ad-hoc jobs if required

Skills

Public relations

Customer service

Communication skills

Time management

Detail oriented

Education

GCE O/A Level

WSQ Certificate Level 1

Job description

Job Description

Planning and coordinating PR programme for the project

Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities

Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions

Build and maintain strong relationships with customers,vendors,stakeholders to understand their preferences, requirements, and feedback

Communicate effectively and professionally with customers, vendors, stakeholders, colleagues, and other departments within the organization

Provide administrative support assistance and other ad-hoc jobs if required

Requirements

GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor

Possess the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification.

Good communication skills

Good organizational and time management skills

Attention to detail and a commitment to providing high-quality service

Flexibility to adapt to changing customer needs and work schedules

Knowledge of industry-specific products or services (preferred)