Customer Relations Officer (BSC)

CHINA CONSTRUCTION REALTY CO. PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

CHINA CONSTRUCTION REALTY CO. PTE. LTD. is seeking a Public Relations Coordinator for a Singapore project.

You will plan and coordinate PR programmes, handle public inquiries, and work with residents, consultants, and authorities to mitigate complaints arising from construction activities. The role also involves managing communications, coordinating with contractors, and maintaining organized records. Strong interpersonal and communication skills are essential for success in a dynamic

Qualifications

• GCE O/ A level with 1–2 years of public relations experience, preferably in building trades as BSC supervisor.
• Possess WSQ Certificate in Service Excellence (Level 1) or equivalent.
• Good communication and interpersonal skills.

Responsibilities

• Plan and coordinate the public relations programme for the project.
• Handle enquiries and feedback from residents, consultants, authorities, and mitigate complaints arising from construction activities.
• Deal with requests and complaints from the public.
• Oversee internal and external publication and communication for the project.
• Work closely with all contractors and mitigate complaints arising from construction activities.
• File and maintain up-to-date records to enable quick retrieval.
• Provide administrative support and ad-hoc tasks as required.

Skills

Public relations

Communication skills

Interpersonal skills

Education

O/A Level certificate

WSQ in Service Excellence (Level 1)

Job description

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Possess of the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification
• Good communication & interpersonal skills