Customer Relations Officer

GREAT RESOURCES M & E CONTRACTOR PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

GREAT RESOURCES M & E CONTRACTOR PTE LTD is seeking a Public Relations/Customer Service Coordinator to plan and coordinate the PR programme for projects in Singapore. You will handle enquiries, manage feedback from residents, consultants and authorities, and take proactive steps to mitigate complaints arising from construction activities.

The role requires good communication, strong organizational and time-management skills, and the ability to build and maintain relationships with customers,

Qualifications

• GCE 'O'/'A' Level required.
• WSQ Certificate in Service Excellence (Level 1) or equivalent.
• Good communication skills essential.
• Strong organizational and time-management abilities.
• Attention to detail and high-quality service commitment.

Responsibilities

• Plan and coordinate PR programme for the project.
• Handle enquiries and feedback from residents, consultants, authorities, and other stakeholders; mitigate complaints.
• Provide prompt, professional customer service across channels (phone, email, social media, in-person).
• Build and maintain relationships with customers, vendors, and stakeholders to capture preferences and needs.
• Communicate clearly with customers, vendors, colleagues and other departments.

Skills

Communication skills

Customer service

Time management

Attention to detail

Relationship building

Education

GCE O/A Levels

WSQ Certificate in Service Excellence (Level 1)

Job description

Job Description

Planning and coordinating PR programme for the project

Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities

Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions

Build and maintain strong relationships with customers,vendors,stakeholders to understand their preferences, requirements, and feedback

Communicate effectively and professionally with customers, vendors, stakeholders, colleagues, and other departments within the organization

Provide administrative support assistance and other ad-hoc jobs if required

Requirements

GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor

Possess the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification.

Good communication skills

Good organizational and time management skills

Attention to detail and a commitment to providing high-quality service

Flexibility to adapt to changing customer needs and work schedules

Knowledge of industry-specific products or services (preferred)