CUSTOMER RELATIONS MANAGER

KEPAG GLOBAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 38,000; Full time

Job summary

KE PAG GLOBAL PTE. LTD. is hiring a Customer Relations Officer to deliver friendly, professional guest service and support daily venue operations in Singapore.

You will handle guest inquiries, reservations, VIP arrangements, events and promotions, while maintaining accurate records and engaging with diverse customers. Strong interpersonal and communication skills are essential, with ability to work shift hours including evenings, late nights, weekends and public holidays.

Qualifications

• Diploma or equivalent qualification in Hospitality, Tourism, Business Administration, Marketing, Customer Service or related discipline.
• Experience in hospitality, entertainment, nightlife, F&B, hotel, lounge or customer service operations preferred.
• Strong customer service and interpersonal skills.
• Pleasant personality with professional and service-oriented attitude.
• Good communication and problem-solving skills.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle customer enquiries through phone, messaging platforms and social media.
• Manage table reservations, guest lists and customer requests.
• Coordinate VIP reservations and provide personalised assistance to guests.
• Build and maintain good relationships with regular and VIP customers.
• Handle customer feedback and complaints professionally and promptly.
• Coordinate with managers, service staff, security and other operational teams to resolve customer issues.
• Assist with guest seating and table arrangements during busy periods.
• Provide information regarding events, promotions, reservations and venue services.
• Assist with birthday celebrations, private events and corporate bookings.
• Maintain accurate reservation and customer records.
• Support promotional activities and customer engagement programmes.
• Collect customer feedback and recommend service improvements.
• Maintain a professional appearance and provide a high standard of customer service.
• Perform other customer relations and operational duties assigned by Management.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Teamwork

Education

Diploma or equivalent in Hospitality, Tourism, Business Administration, Marketing, Customer Service

Tools

Microsoft Office

Reservation systems

Social media platforms

Job description

CUSTOMER RELATIONS OFFICER

Job Description

We are seeking a friendly, professional and customer-focused Customer Relations Officer to provide excellent guest service and support the daily operations of our entertainment and nightlife venue.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle customer enquiries through phone, messaging platforms and social media.
• Manage table reservations, guest lists and customer requests.
• Coordinate VIP reservations and provide personalised assistance to guests.
• Build and maintain good relationships with regular and VIP customers.
• Handle customer feedback and complaints professionally and promptly.
• Coordinate with managers, service staff, security and other operational teams to resolve customer issues.
• Assist with guest seating and table arrangements during busy periods.
• Provide information regarding events, promotions, reservations and venue services.
• Assist with birthday celebrations, private events and corporate bookings.
• Maintain accurate reservation and customer records.
• Support promotional activities and customer engagement programmes.
• Collect customer feedback and recommend service improvements.
• Maintain a professional appearance and provide a high standard of customer service.
• Perform other customer relations and operational duties assigned by Management.

Job Requirements

• Diploma or equivalent qualification in Hospitality, Tourism, Business Administration, Marketing, Customer Service or a related discipline.
• Relevant experience in hospitality, entertainment, nightlife, F&B, hotel, lounge or customer service operations is preferred.
• Strong customer service and interpersonal skills.
• Pleasant personality with a professional and service-oriented attitude.
• Good communication and problem-solving skills.
• Able to handle customer complaints and challenging situations professionally.
• Comfortable interacting with customers from different backgrounds and nationalities.
• Good spoken and written English.
• Ability to communicate in additional languages will be an advantage.
• Basic knowledge of Microsoft Office, reservation systems and social media platforms is advantageous.
• Able to work independently and as part of a team.
• Willing to work shift hours, evenings, late nights, weekends and public holidays.

Employment Details

Position: Customer Relations Officer
Employment Type: Full-Time / Permanent
Industry: Entertainment / Nightlife / Hospitality
Work Location: Singapore
Working Hours: Shift work, including evenings, late nights, weekends and public holidays