Student Services Executive – Learner Experience & Centre Operations

REPS HOLDINGS PTE. LTD.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

REPS HOLDINGS PTE. LTD. is seeking a hands-on Centre Operations & Learner Support role in Singapore. You will be the primary contact for learners, trainers and clients, ensuring programmes run smoothly from enrolment to completion.

This role combines learner support, classroom administration and service coordination in a fast-paced training environment. You should enjoy people interaction, problem solving, and multi-tasking with weekend rostering as part of the work cycle.

Qualifications

• Minimum 1 year of experience in customer service, student services, education, training administration, hospitality or related service environment.

Responsibilities

• Liaise with learners, trainers and corporate clients to deliver a smooth learning experience.
• Coordinate day-to-day operational delivery of training programs and support classrooms.
• Manage centre operations and logistics to ensure training venues and resources are ready and well maintained.

Skills

Customer service

Student services

Education

Training administration

Hospitality

Communication

Interpersonal skills

Job description

Reporting to: Academy Director / Operations Employment Type: Full-time

Working Days: 5-day work week, including weekends (rostered according to operational requirements) Location: Singapore

You will be a key point of contact between learners, trainers, corporate clients and internal teams, ensuring that programmes are delivered smoothly and that learners receive a professional, responsive and positive experience from enrolment through course completion.

The role combines learner support, centre operations, training administration, classroom support and service coordination. This is a hands‑on role suited to someone who enjoys working with people, solving problems, managing multiple priorities and operating in a fast-paced training environment.

Key Responsibilities

• 1. Learner & Customer Service
  • Serve as a primary point of contact for learner enquiries via telephone, email, WhatsApp.
  • Provide timely and professional support to learners throughout their enrolment and learning journey.
  • Assist learners with programme information, schedules, attendance, course requirements, administrative matters and general enquiries.
  • Handle learner feedback, concerns and service issues professionally and work towards timely resolution.
  • Maintain a positive, welcoming and professional experience for learners and visitors at the training centre.
• 2. Training & Classroom Operations
  • Coordinate the day-to-day operational delivery of training programmes.
  • Support trainers before, during and after training sessions to ensure smooth programme delivery.
  • Assist with classroom setup, learner registration, attendance taking, materials and training equipment.
  • Ensure classrooms, facilities and learning resources are properly prepared and maintained.
• 4. Centre Operations & Logistics
  • Coordinate training materials, classroom resources, facilities and other operational requirements.
  • Liaise with vendors and service providers where required.
  • Conduct operational checks to ensure training venues are ready before programmes commence.
  • Support the smooth running of daily training centre operations.
  • Escalate operational issues promptly and coordinate with the relevant internal teams for resolution.

About You

• Service-oriented and people-focused, with a genuine interest in supporting adult learners.
• Professional, approachable and confident when interacting with learners, trainers and corporate clients.
• Highly organised and meticulous, with strong attention to detail.
• Adaptable and willing to support different aspects of training centre operations.
• Able to work independently while collaborating effectively with different teams.
• Calm and professional when handling challenging situations or learner concerns.

Requirements

• Minimum 1 year of experience in customer service, student services, education, training administration, hospitality or a related service environment.
• Experience in an education, training or professional learning environment will be an advantage.
• Strong customer service, communication and interpersonal skills.
• Comfortable working on weekends and rostered shifts.