Customer Relations Executive

ASPIRE HUB EDUCATION CENTRE @ BEDOK MALL PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Formal training

Career development

Internal promotions

Team environment

Competitive pay with bonuses

Job summary

ASPIRE HUB EDUCATION CENTRE @ BEDOK MALL PTE. LTD. in Singapore is seeking a customer-focused front desk professional to welcome students, parents, and visitors. You will handle inquiries, registrations, and payments with precision, and promote the center’s values.

The role requires a 1 PM–10 PM weekday schedule and 10 AM–8 PM on weekends, with flexibility. You will support daily operations, maintain confidentiality of sensitive information, and contribute to customer satisfaction and retention.

Qualifications

• Experience in customer service or administration preferred.
• Strong communication and empathetic interaction with customers.
• Proactive, detail-oriented, and able to handle multiple tasks.
• Familiarity with Microsoft Office and CRM software required.

Responsibilities

• Serve as first point of contact for students, parents, and visitors.
• Handle enquiries, registrations, and payments with accuracy.
• Provide proactive problem solving and issue resolution.
• Assist day-to-day operations and branch administration.
• Promote Aspire Hub’s mission and values as a brand ambassador.
• Maintain confidentiality of student records and payments.

Skills

Customer service

Sales experience

Administration

Communication

Tools

Microsoft Office

CRM System

Job description

Job description

Job Description & Responsibilities:

• Serve as the first point of contact for students, parents, and visitors, building trust and rapport.

• Handle customer enquiries, class registrations, and payments with attention to detail.

• Provide proactive problem-solving and issue resolution.

• Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.

• Promote Aspire Hub’s mission and values, acting as a brand ambassador for our services.

• Ensure confidentiality when handling sensitive data (e.g., student records, payments).

• Strive for customer satisfaction, building strong relationships for increased retention and loyalty.

Job Requirements:

• Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.

• Ability to work a fixed schedule (1 PM – 10 PM) on weekday and (10AM-8PM) on weekend, with occasional flexibility depending on operational needs.

• Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.

• Prior experience in customer service, sales, or administration is preferred, but candidates with the right attitude are encouraged to apply.

• Familiarity with Microsoft Office and CRM System for administrative tasks is required.

• Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.

Job Benefits:

• Formal training program to help you succeed.

• Collaborative, supportive work environment with room for growth.

• Opportunities for career development and internal promotions.

• Become part of a team dedicated to making a difference in education.

• Competitive salary package, incentive and performance bonuses

Job summary

Rewarding career in customer service with professional development and healthy work-life balance. Join our dynamic team!

• Attractive sales incentive
• Good career progression
• Competitive salary package and performance bonuses