Customer Relations Executive

ASPIRE HUB EDUCATION CENTRE @ UNITED SQUARE PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Formal training program

Collaborative work environment

Career development opportunities

Internal promotions

Competitive salary package

Job summary

Aspire Hub Education Centre @ United Square Pte. Ltd.

is seeking a Customer Relations Executive to be the first point of contact for students, parents, and visitors, building trust and delivering attentive service. You will handle enquiries, registrations, and payments, promote the centre's mission, ensure data confidentiality, and support day-to-day operations while contributing to a collaborative environment and growth opportunities.

Qualifications

• Strong communication skills in professional, empathetic, and responsive interactions.
• Ability to work a fixed schedule (1 PM - 10 PM on weekdays; 10 AM - 8 PM on weekends).
• Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.
• Prior experience in customer service, sales, or administration preferred, but attitude matters.
• Familiarity with Microsoft Office and CRM System for administrative tasks.
• Ability to maintain confidentiality and ethical handling of sensitive information.

Responsibilities

• Serve as the first point of contact for students, parents, and visitors, building trust and rapport.
• Handle customer enquiries, class registrations, and payments with attention to detail.
• Provide proactive problem-solving and issue resolution.
• Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.
• Promote Aspire Hub's mission and values, acting as a brand ambassador for our services.
• Ensure confidentiality when handling sensitive data (e.g., student records, payments).
• Strive for customer satisfaction, building strong relationships for increased retention and loyalty.

Skills

Communication skills

Empathy

Problem solving

Customer service experience

Attention to detail

Tools

CRM System

Microsoft Office

Job description

Job Description & Responsibilities:

• Serve as the first point of contact for students, parents, and visitors, building trust and rapport.
• Handle customer enquiries, class registrations, and payments with attention to detail.
• Provide proactive problem-solving and issue resolution.
• Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.
• Promote Aspire Hub's mission and values, acting as a brand ambassador for our services.
• Ensure confidentiality when handling sensitive data (e.g., student records, payments).
• Strive for customer satisfaction, building strong relationships for increased retention and loyalty.

Job Requirements:

• Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.
• Ability to work a fixed schedule (1 PM - 10 PM) on weekday and (10AM-8PM) on weekend, with occasional flexibility depending on operational needs.
• Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.
• Prior experience in customer service, sales, or administration is preferred, but candidates with the right attitude are encouraged to apply.
• Familiarity with Microsoft Office and CRM System for administrative tasks is required.
• Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.

Job Benefits:

• Formal training program to help you succeed.
• Collaborative, supportive work environment with room for growth.
• Opportunities for career development and internal promotions.
• Become part of a team dedicated to making a difference in education.
• Competitive salary package, incentive and performance bonuses

Employer Questions:

• Tell us about yourself. Why are you interested in this Customer Relations Executive role at Aspire Hub?
• What does good customer service mean to you? Can you share an example where you delivered excellent service?
• How do you handle a difficult or upset parent/customer?
• What would you do if a parent requests a change in their child's class timing, but there are no available slots?
• How do you stay motivated during busy periods, like school holidays or enrolment peaks?
• Where do you see yourself in the next 2-3 years? Would you be open to growing into other roles within Aspire Hub?
• Can you give an example of a time when you handled sensitive data or payment details? How did you ensure confidentiality?