Customer Quality Engineer (Hard Disk Drive) - KV

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

PASONA SINGAPORE PTE. LTD. is seeking a Customer Quality Engineer to manage product quality from the customer’s perspective and serve as the primary technical interface between customers and internal teams.

The role focuses on customer quality requirements, complaints, audits, and continuous improvement. The CQE will translate customer expectations into actionable internal quality and engineering activities and work with Manufacturing, Process Engineering, QA, and Supply Chain to ensure timely

Qualifications

• Degree in Engineering, Science, Quality Management or equivalent.
• 2 years experience above in a QA role, Data Analyst or similar function is preferred.
• Candidates with no experience are welcome to apply.

Responsibilities

• Serve as the main point of contact for customer quality issues.
• Communicate investigation status, root cause, and corrective actions clearly to customers.
• Support customer meetings, reviews, and audits related to quality topics.
• Lead customer complaints, RTV, and quality claims; drive structured problem-solving activities.
• Ensure timely containment, corrective, and preventive actions.
• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams; validate effectiveness of corrective actions.
• Prepare regular quality reports and dashboards for customers and management.
• Work closely with Manufacturing, Process Engineering, QA/IPQA, and Supply Chain to align customer expectations with internal execution.
• Follow up on audit findings and closure actions.

Skills

Data analysis

Trend monitoring

Strong communication

Issue management

Education

Degree in Engineering, Science, Quality Management or equivalent

Tools

8D

FMEA

SPC

RCA

Job description

Position: Customer Quality Engineer (Job ID: 20263)

• Pioneer
• Basic + AWS + VB

Job Description:

A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

JOB DUTIES & RESPONSIBILITIES

1. Customer Quality Interface

• Serve as the main point of contact for customer quality issues
• Communicate investigation status, root cause, and corrective actions clearly to customers
• Support customer meetings, reviews, and audits related to quality topics

2. Customer Complaint & Claim Handling

• Lead customer complaints, RTV, and quality claims
• Drive structured problem-solving activities
• Ensure timely containment, corrective, and preventive actions

3. Root Cause Analysis & Corrective Action

• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams
• Validate effectiveness of corrective actions
• Prevent recurrence through system or process improvement

4. Quality Monitoring & Reporting

Monitor customer quality KPIs such as:

• Customer complaints
• Yield impact
• Defect trends
• Claim frequency

Prepare regular quality reports and dashboards for customers and management.

5. Cross-Functional Coordination

• Work closely with:
  • Manufacturing
  • Process Engineering
  • QA / IPQA
  • Supply Chain
• Drive alignment between customer expectations and internal execution

6. Audit & Compliance Support

• Support customer audits and quality system reviews
• Ensure compliance with customer-specific quality requirements and standards
• Follow up on audit findings and closure actions

Job Requirements:

• Degree in Engineering, Science, Quality Management or equivalent
• 2 years experience above in a QA role, Data Analyst or similar function is preferred
• Candidates with no experience are welcome to apply

Skills (Good to have):

• Quality tool:8D, FMEA, SPC, RCA
• Data analysis and trend monitoring
• Understanding of yield and process variation
• Strong communication skill
• Ability to manage urgent issue under time pressure