Customer Quality Manager

One Search Consulting (Executive Search); Singapore; On-site; SGD 110,000 - 190,000; Full time

Job summary

Our Client is a High Tech Manufacturing Company seeking a Quality Manager to lead the customer quality function within a contract manufacturing unit. You will translate customer requirements into manufacturing and quality processes, driving timely resolution of issues and continuous improvement.

The Customer Quality Manager will lead and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors, serving as a key interface with Manufacturing, Engineering, Process Engineering,

Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, Electronics or related field.
• Minimum 5 years of relevant experience in quality management, customer quality, manufacturing quality, or related field.
• Experience in EMS, electronics, contract manufacturing, or high-volume manufacturing preferred.
• Experience leading or supervising a team of quality professionals.
• Strong knowledge of QMS, root-cause analysis, CAPA, 8D, and related tools.
• Experience working with customers on quality issues and corrective actions.

Responsibilities

• Lead, manage, and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors.
• Serve as the primary quality interface with key customers and manage customer quality metrics.
• Lead customer complaint investigations and ensure effective root-cause analysis and corrective actions.
• Coordinate 8D, CAPA, and other structured problem-solving activities with cross-functional teams.
• Ensure customer-specific quality requirements are understood, implemented, and maintained.
• Review and approve customer quality reports, corrective action responses, inspection results, and related documentation.
• Oversee outgoing quality inspection activities to meet customer specs before shipment.
• Establish and monitor quality KPIs, identify trends, and drive improvement initiatives.
• Participate in customer audits, quality reviews, and new product introductions as required.
• Work with Manufacturing and Engineering to prevent recurring quality issues and improve processes.
• Ensure timely escalation and communication of significant customer quality issues.
• Promote a customer-focused quality culture across the organization.
• Ensure compliance with quality management systems, customer requirements, and company procedures.
• Coach and mentor team members, establish performance objectives.

Skills

Leadership

Quality management

Customer interaction

Root cause analysis

CAPA

8D problem solving

Process improvement

Data analysis

Communication

Education

Bachelor’s degree in Engineering/Quality

Tools

Microsoft Office

Quality reporting tools

Job description

Our Client is a High Tech Manufacturing Company

Position Summary

We are seeking an experienced Quality Manager to lead our customer quality function within an contract manufacturing business unit. This role is responsible for ensuring customer quality requirements are effectively translated into manufacturing and quality processes, while driving timely resolution of customer issues and continuous improvement.

The Customer Quality Manager will lead and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors, serving as a key interface between customers and internal teams including Manufacturing, Engineering, Process Engineering, Supply Chain, and Quality.

Responsibilities

• Lead, manage, and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors.
• Serve as the primary quality interface with key customers and manage customer quality and other quality metrics.
• Lead customer complaint investigations and ensure effective root-cause analysis and corrective/preventive actions.
• Coordinate 8D, CAPA, and other structured problem-solving activities with cross functional teams.
• Ensure customer-specific quality requirements are clearly understood, implemented, and maintained.
• Review and approve customer quality reports, corrective action responses, inspection results, and related documentation.
• Oversee outgoing quality inspection activities to ensure products meet customer specifications and acceptance criteria before shipment.
• Establish and monitor quality KPIs, identify trends, and drive improvement initiatives.
• Participate in customer audits, quality reviews, business reviews, and new product introduction activities as required.
• Work closely with Manufacturing and Engineering teams to prevent recurring quality issues and improve process capability.
• Ensure timely escalation and communication of significant customer quality issues.
• Promote a strong customer-focused quality culture across the organization.
• Ensure compliance with applicable quality management systems, customer requirements, and company procedures.
• Coach and mentor team members, establish performance objectives, and support

Qualifications & Experience

• Bachelor’s degree in Engineering, Quality, Manufacturing, Electronics, or a related
• Minimum 5 years of relevant experience in quality management, customer quality, manufacturing quality, or a related field.
• Experience in an EMS, electronics, contract manufacturing, or high-volume manufacturing environment is strongly preferred.
• Prior experience leading or supervising a team of quality professionals.
• Strong knowledge of quality management systems, root-cause analysis, CAPA, 8D, and
• Experience working directly with customers on quality issues and corrective actions.
• Familiarity with manufacturing processes, inspection methods, and quality control requirements.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a fast-paced manufacturing
• Proficiency in Microsoft O)ice and quality reporting/analysis tools.

Preferred Qualifications

• Experience with ISO 9001 or other relevant quality management standards.
• Experience with electronics manufacturing processes such as PCB assembly, box build,
• testing, and final inspection.
• Knowledge of SPC, FMEA, Control Plans, MSA, and other quality tools.
• Experience with customer audits and supplier/customer quality improvement programs.
• Professional certification such as CQE, Six Sigma, or equivalent is an advantage.
• Customer-focused leadership
• People management and team development
• Strong problem-solving and analytical skills
• Effective communication and stakeholder management
• Decision-making and accountability
• Ability to work collaboratively across functions