Customer Quality Engineer

Silicon Box Pte. Ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Silicon Box Pte. Ltd. is seeking a Customer Quality Engineer to manage customer quality issues and field claims in a semiconductor environment. You will drive root cause analysis, containment, corrective actions, and improvements to processes to prevent recurrence.

The ideal candidate has 5+ years in semiconductor production, with at least 3 years in customer-facing roles, and strong analytical, communication, and collaboration skills across cross-functional teams to ensure customer satisfaction.

Qualifications

• Minimum 5 years of relevant experience in semiconductor production.
• At least 3 years in customer-facing roles.
• Working knowledge of FMEA, Control Plans, SPC, 8D methodology, change management, and statistical tools.
• Strong understanding of semiconductor reliability standards and analysis methodologies.

Responsibilities

• Coordinate review of customer documents and translate requirements into internal quality processes.
• Build strong customer relationships to enhance engagement and satisfaction.
• Lead customer issue-resolution activities including root cause analysis and containment.
• Provide timely engineering insights, including failure analysis reports and customer presentations.
• Analyze data and drive validation to mitigate identified risks.
• Collaborate with cross-functional teams to uphold product quality and customer satisfaction.
• Support new product and process introductions, ensuring timely qualification for launches.
• Identify trends and actions to meet or exceed Customer Quality Scorecards.

Skills

Customer-facing

Analytical thinking

Communication

Cross-functional collaboration

Relationship building

Education

Bachelor’s degree in Mechanical, Mechatronics, Electrical, Manufacturing Engineering, or equivalent

Tools

FMEA

Control Plans

SPC

8D methodology

JMP

Minitab

Job description

Position Summary

The Customer Quality Engineer (CQE) is responsible for managing customer quality issues and field claims, ensuring timely resolution and maintaining a high level of customer satisfaction. Candidates with experience in semiconductor manufacturing are strongly encouraged to apply

Responsibilities

• Coordinate the review of customer documents and translate customer-specific requirements into internal quality processes and systems.
• Build strong customer relationships to enhance engagement and satisfaction.
• Lead customer issue‑resolution activities following the claims management process, including root cause analysis, containment, corrective actions, and improvements to factory processes and quality controls to prevent recurrence.
• Provide timely engineering insights, including technical failure analysis reports and customer presentations.
• Analyze data and drive validation to mitigate identified risks.
• Collaborate closely with cross-functional teams to uphold product quality and ensure customer satisfaction.
• Serve as a core member in new product and process introductions, ensuring timely qualification for successful and safe launches.
• Support customer visits, audits, change management activities, FMEA reviews, and control plan evaluations.
• Identify trends, improvement opportunities, and actions needed to meet or exceed goals outlined in Customer Quality Scorecards.
• Perform other ad‑hoc duties as assigned by the reporting manager.

Requirements

• Minimum 5 years of relevant experience in semiconductor production, including at least 3 years in customer-facing roles.
• Bachelor’s degree in Mechanical, Mechatronics, Electrical, Manufacturing Engineering, or equivalent.
• Working knowledge of FMEA, Control Plans, SPC, 8D methodology, change management, and statistical tools such as JMP or Minitab.
• Strong understanding of semiconductor reliability standards and analysis methodologies.
• Good knowledge of first article inspection processes and expectations.
• Strong analytical skills with the ability to structure processes, identify patterns and trends, and propose effective solutions.
• Excellent communication and relationship‑building skills across all organizational levelsand with customers.
• Demonstrated commitment to high quality standards and customer satisfaction.
• Knowledge of regulatory and compliance requirements, with experience in product, process,and system audits.
• ISO/IATF auditor certification is an added advantage.