Customer Operations Specialist - Hybrid/Remote

Soon San Trading Services Pte Ltd; Singapore; Hybrid; SGD 42,000 - 54,000; Full time

Job summary

Soon San Trading Services Pte Ltd is seeking an Operations Coordinator to deliver excellent customer support, process orders, and coordinate between customers, Operations, and Accounts. The role emphasizes accuracy, proactive communication, and timely issue resolution.

Hybrid position based in Singapore requiring strong computer skills, attention to detail, and the ability to multi-task in a fast-paced environment. Fluency in Chinese is a plus.

Qualifications

• GCE ‘O’ Level / Diploma in Business Administration, Customer Service, or related field.
• 1–3 years of relevant experience in customer service or sales support (logistics/trading/distribution a plus).
• Must be very comfortable using computer.

Responsibilities

• Receive job requests, enquiries, and changes from customers.
• Clarify job requirements and ensure complete and accurate information.
• Enter job details into the system for operations planning and execution.
• Acknowledge job confirmations and updates to customers.
• Provide customers with timely updates on job status and changes.
• Act as the communication bridge between customers and Operations.
• Escalate urgent issues to Operations as needed.
• Ensure documents, PODs and supporting information are collected and recorded.
• Verify job details to support invoicing.
• Follow up on missing information with customers or Operations.
• Liaise with Accounts on invoicing and payments; follow up on outstanding invoices.
• Communicate payment status or disputes to Accounts and Management.
• Receive customer feedback and follow up on outcomes.
• Coordinate with Operations and Accounts for smooth job execution and billing.
• Adhere to SOPs, response timelines and communication standards.

Skills

Communication

Interpersonal skills

Problem solving

Teamwork

Chinese language

Education

GCE O Level / Diploma in Business Administration

Job description

Soon San Trading Services Pte Ltd is seeking an Operations Coordinator to deliver excellent customer support, process orders, and coordinate between customers, Operations, and Accounts. The role emphasizes accuracy, proactive communication, and timely issue resolution.

Hybrid position based in Singapore requiring strong computer skills, attention to detail, and the ability to multi-task in a fast-paced environment. Fluency in Chinese is a plus.