Remote Sales & Customer Support Coordinator

Soon San Trading Services Pte Ltd; Singapore; Remote; SGD 36,000 - 56,000; Full time

Job summary

Soon San Trading Services Pte Ltd is seeking a Sales Coordinator to provide excellent support to customers by handling inquiries, processing orders, and resolving issues in a professional and efficient manner. The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced remote environment.

Working hours are Monday to Saturday, 8am to 5pm. You will liaise with customers and internal teams to ensure accurate order entry, timely updates, and

Qualifications

• GCE ‘O’ Level / Diploma in Business Administration, Customer Service, or related field.
• At least 1–3 years of relevant experience in customer service or sales support (logistics, trading, or distribution sectors is an advantage).
• Must be very comfortable in using computer.

Responsibilities

• Receive job requests, enquiries, and changes from customers.
• Clarify job requirements and ensure complete and accurate information is obtained.
• Enter job details correctly into the system for operations planning and execution.
• Acknowledge job confirmations and updates to customers.
• Provide customers with timely updates on job status, delays, or changes as advised by Operations.
• Act as the communication bridge between customers and the Operations team.
• Escalate urgent or sensitive issues promptly to Operations.
• Ensure job documents, PODs, and supporting information are properly collected and recorded.
• Verify job details are complete and accurate to support invoicing.
• Follow up on missing or incomplete information with customers or Operations.
• Liaise with Accounts on invoicing status, billing queries, and documentation.
• Follow up with customers on outstanding invoices and payment schedules.
• Communicate payment status, disputes, or delays to Accounts and Management.
• Support resolution of billing or payment-related issues.
• Receive customer feedback and complaints.
• Record issues clearly and elevate to Operations for investigation.
• Follow up with customers on outcomes and closure.
• Coordinate closely with Operations and Accounts to ensure smooth job execution and billing.
• Maintain clear handover of outstanding customer and payment matters.
• Adhere to company SOPs, response timelines, and communication standards.
• Maintain professional, firm, and consistent communication with customers.
• Ensure accuracy, accountability, and proper record-keeping.

Skills

Communication skills

Interpersonal skills

Problem-solving

Chinese language

Computer literacy

Education

GCE O' Level / Diploma in Business Administration, Customer Service, or related field

Job description

Soon San Trading Services Pte Ltd is seeking a Sales Coordinator to provide excellent support to customers by handling inquiries, processing orders, and resolving issues in a professional and efficient manner. The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced remote environment.

Working hours are Monday to Saturday, 8am to 5pm. You will liaise with customers and internal teams to ensure accurate order entry, timely updates, and