Hybrid Sales Support & Account Specialist

Teck Sang Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

Teck Sang Pte Ltd on Hong Kong Street, Singapore, is seeking a customer-oriented Sales Associate to support retail and office operations. You will handle walk-in customers, process sales, and provide product recommendations while building strong customer relationships. Training will be provided for products and internal systems.

A 5.5-day work week with alternating Saturdays is required. Candidates should possess good communication skills in English and Chinese, basic computer knowledge, and a

Qualifications

• Minimum GCE 'O' Level, NITEC or equivalent qualification.
• Prior experience in sales, sales support or customer account servicing is required.
• Able to communicate effectively in both English and Chinese to liaise with English- and Chinese-speaking customers.
• Good communication, interpersonal and problem-solving skills.
• Able to handle customer complaints professionally and patiently.
• Basic computer knowledge, including Microsoft Office.

Responsibilities

• Manage and service assigned existing customer accounts, maintaining good customer relationships.
• Handle customer enquiries, sales orders and follow-ups.
• Attend to customer complaints, resolve issues promptly and professionally, and elevate matters when necessary.
• Handle customer requests and enquiries for product information, supporting documents and other sales-related documentation.
• Prepare and issue sales invoices, quotations and other sales-related documents.
• Coordinate with internal departments to ensure smooth order processing and timely deliveries.
• Follow up with customers on orders, deliveries and payment matters.
• Maintain accurate customer records and sales documentation.
• Learn and operate the Point-of-Sale (POS) system.
• Assist with daily retail operations, including attending to walk-in customers, processing sales and handling payments.
• Develop good product knowledge to assist customers with enquiries and product recommendations.
• Assist with general sales administration and other ad-hoc duties as assigned.

Job description

Teck Sang Pte Ltd on Hong Kong Street, Singapore, is seeking a customer-oriented Sales Associate to support retail and office operations. You will handle walk-in customers, process sales, and provide product recommendations while building strong customer relationships. Training will be provided for products and internal systems.

A 5.5-day work week with alternating Saturdays is required. Candidates should possess good communication skills in English and Chinese, basic computer knowledge, and a