Customer Experience Specialist - Hybrid (Sat WFH)

AlwaysHired Pte. Ltd.; Singapore; Hybrid; SGD 30,000 - 50,000; Full time

Job summary

AlwaysHired Pte. Ltd. is hiring a Customer Support Executive to assist Singapore-based customers via email, phone and WhatsApp. You will handle orders, inquiries, quotations and post-delivery service to ensure customer satisfaction.

The role requires coordination with Sales, Warehouse and Logistics to ensure accurate pricing and timely deliveries. A 5.5-day work week applies with work-from-home on Saturdays.

Qualifications

• Experience in customer service in Singapore
• Proficient in email, phone and WhatsApp communication
• Familiar with order processing and documentation

Responsibilities

• Serve as the first point of contact for Singapore-based customers via email, phone, and WhatsApp.
• Process and manage customer orders, including bulk orders and scheduled deliveries.
• Handle customer enquiries relating to products, pricing, stock availability, lead times, and deliveries.
• Ensure order accuracy, pricing consistency, and proper documentation.
• Manage customer quotations based on approved pricing and guidance from Sales/Commercial teams.
• Handle post-delivery issues, including exchanges, returns, claims, and customer complaints.
• Provide relevant customer documents such as Halal Certificates, Product Specifications, Certificates of Analysis, and supporting documents upon request.
• Maintain strong customer relationships by providing timely updates and effective issue resolution.
• Coordinate closely with Sales, Warehouse, Logistics, and other internal stakeholders to ensure customer satisfaction.

Job description

AlwaysHired Pte. Ltd. is hiring a Customer Support Executive to assist Singapore-based customers via email, phone and WhatsApp. You will handle orders, inquiries, quotations and post-delivery service to ensure customer satisfaction.

The role requires coordination with Sales, Warehouse and Logistics to ensure accurate pricing and timely deliveries. A 5.5-day work week applies with work-from-home on Saturdays.