Customer Experience & Operations Specialist

MARKET_SINGAPORE PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Market_Singapore Pte Ltd is seeking a capable administrative professional to support daily Counter Services and Call Centre operations in Singapore. The role includes handling client inquiries, coordinating with multiple departments and HQ, and producing weekly/monthly reports to aid management decisions.

Occasional weekend shifts and event support are required. The ideal candidate has at least 1 year in service or call centre roles and fluency in English and Mandarin for customer interactions.

Qualifications

• Minimum GCE O Levels; Diploma or Degree preferred.
• At least 1 year of experience in Call Centre or service-related industry.
• Proficient in MS Office and internet navigation.
• Fluent in English and Mandarin to communicate with Mandarin-speaking customers.
• Strong interpersonal and communication skills with a customer-oriented mindset.
• Ability to work shifts: 9am to 6pm or 10:30am to 7:30pm.

Responsibilities

• Assist Department Supervisor/Manager in managing daily Counter Services and Call Centre operations to meet KPIs
• Respond to client inquiries via telephone, email, and written communication to ensure customer satisfaction
• Collaborate with inter-department teams and Headquarters to resolve customer issues, feedback, and concerns promptly
• Prepare and update weekly and monthly operational reports accurately for management review
• Support organization and execution of company events and seminars, including occasional weekend shifts
• Complete ad-hoc assignments as assigned by Department Supervisor/Manager
• Work effectively as a team member to maintain smooth operations and meet deadlines under pressure
• Adapt to changes and challenges by demonstrating initiative and openness

Skills

Interpersonal skills

Communication skills

English & Mandarin

Education

Diploma or Degree preferred

Tools

MS Office

Internet navigation

Job description

Market_Singapore Pte Ltd is seeking a capable administrative professional to support daily Counter Services and Call Centre operations in Singapore. The role includes handling client inquiries, coordinating with multiple departments and HQ, and producing weekly/monthly reports to aid management decisions.

Occasional weekend shifts and event support are required. The ideal candidate has at least 1 year in service or call centre roles and fluency in English and Mandarin for customer interactions.