Ops Coordinator (Hybrid)

Soon San Trading Services Pte Ltd; Singapore; Hybrid; SGD 42,000 - 54,000; Full time

Job summary

Soon San Trading Services Pte Ltd is seeking an Operations Coordinator to deliver excellent customer support, process orders, and coordinate between customers, Operations, and Accounts. The role emphasizes accuracy, proactive communication, and timely issue resolution.

Hybrid position based in Singapore requiring strong computer skills, attention to detail, and the ability to multi-task in a fast-paced environment. Fluency in Chinese is a plus.

Qualifications

• GCE ‘O’ Level / Diploma in Business Administration, Customer Service, or related field.
• 1–3 years of relevant experience in customer service or sales support (logistics/trading/distribution a plus).
• Must be very comfortable using computer.

Responsibilities

• Receive job requests, enquiries, and changes from customers.
• Clarify job requirements and ensure complete and accurate information.
• Enter job details into the system for operations planning and execution.
• Acknowledge job confirmations and updates to customers.
• Provide customers with timely updates on job status and changes.
• Act as the communication bridge between customers and Operations.
• Escalate urgent issues to Operations as needed.
• Ensure documents, PODs and supporting information are collected and recorded.
• Verify job details to support invoicing.
• Follow up on missing information with customers or Operations.
• Liaise with Accounts on invoicing and payments; follow up on outstanding invoices.
• Communicate payment status or disputes to Accounts and Management.
• Receive customer feedback and follow up on outcomes.
• Coordinate with Operations and Accounts for smooth job execution and billing.
• Adhere to SOPs, response timelines and communication standards.

Skills

Communication

Interpersonal skills

Problem solving

Teamwork

Chinese language

Education

GCE O Level / Diploma in Business Administration

Job description

Job Summary

The Operations Coordinator is responsible for providing excellent support and service to customers by handling inquiries, processing orders, and resolving issues in a professional and efficient manner. The role requires strong communication skills, attention to detail, and a proactive approach to ensuring customer satisfaction and operational excellence.
Working Hours: Monday to Saturday; 7am to 4pm; 2pm to 10pm
Location: Hybrid - Ubi Crescent and Remote

Key Responsibilities

1. Customer Support and Communication

• Receive job requests, enquiries, and changes from customers.
• Clarify job requirements and ensure complete and accurate information is obtained.
• Enter job details correctly into the system for operations planning and execution.
• Acknowledge job confirmations and updates to customers.

2. Communication & Updates

• Provide customers with timely updates on job status, delays, or changes as advised by Operations.
• Act as the communication bridge between customers and the Operations team.
• Escalate urgent or sensitive issues promptly to Operations.

3. Documentation & Accuracy

• Ensure job documents, PODs, and supporting information are properly collected and recorded.
• Verify job details are complete and accurate to support invoicing.
• Follow up on missing or incomplete information with customers or Operations.

4. Accounts Liaison & Payment Collection

• Liaise with Accounts on invoicing status, billing queries, and documentation.
• Follow up with customers on outstanding invoices and payment schedules.
• Communicate payment status, disputes, or delays to Accounts and Management.
• Support resolution of billing or payment-related issues.

5. Complaint Handling & Follow-Up

• Receive customer feedback and complaints.Record issues clearly and elevate to Operations for investigation.
• Follow up with customers on outcomes and closure.

6. Internal Coordination

• Coordinate closely with Operations and Accounts to ensure smooth job execution and billing.
• Maintain clear handover of outstanding customer and payment matters.

7. Service Discipline

• Adhere to company SOPs, response timelines, and communication standards.
• Maintain professional, firm, and consistent communication with customers.
• Ensure accuracy, accountability, and proper record-keeping.

Qualifications and Requirements

• GCE ‘O’ Level / Diploma in Business Administration, Customer Service, or related field.

• At least 1–3 years of relevant experience in customer service or sales support (experience in logistics, trading, or distribution sectors is an advantage).

• Must be very comfortable in using computer.

• Excellent communication and interpersonal skills.

• Strong problem-solving skills, with a customer-focused mindset.

• Able to work independently as well as collaboratively in a team environment.

• Fast moving environment and able to multi-task.

• Able to speak chinese.