Customer Service Executive - Penjuru - 5 Days - 3972

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 35,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Executive in Penjuru, Singapore.

The role focuses on order processing, customer communications, and coordinating with logistics to ensure timely delivery. Salary ranges SGD 2,800–3,100 monthly, with standard Monday–Friday hours from 8:30am to 5:00pm. You will support OSH practices and maintain a safe work environment, while handling inquiries and resolving issues to ensure customer satisfaction.

Qualifications

• 2–3 years' experience in Logistic Operations.
• Proficient in Microsoft Office.
• Experience in order processing and customer communication.

Responsibilities

• Committed to preventing injuries and maintaining a safe environment.
• Support the OSH program and ensure safe work methods and regulations.
• Responsible for order processing, verifications, and follow-up with customers.
• Prepare orders for Planner and follow-up with customers for incomplete information.
• Coordinate with booking agents or ship operators for supply schedule status.
• Collaborate with planner to ensure timely supply and coordination.
• Tally orders at end of day to ensure none are missed.
• Ensure delivery orders are received and forwarded to customers as proof of delivery.
• Close job orders for billing upon completion.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Foster long-term relationships with customers through open communication.

Skills

Customer service

Logistics coordination

Tools

Microsoft Office

Job description

Customer Service Executive

Location: Penjuru

Salary: $2800 - $3100

Working days: Monday - Friday

Working hours: 8:30am - 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction

Other Duties as assigned

Job Requirements

• 2 - 3 years' experience in Logistic Operations
• Proficient in Microsoft Office

WhatsApp: [phone] (Anna)

Wong Zhi Jing | Reg No : R26163972

The Supreme HR Advisory Pte. Ltd | Ea No: 14C7279