Customer Service Executive

LHYK MARINE PTE LTD; Singapore; Vor Ort; SGD 27.000 - 40.000; Vollzeit

Benefits dieser Stelle

5 days work week

Company Transport provided (JE MRT)

Zusammenfassung

LHYK MARINE PTE LTD in Singapore is seeking an orderly and customer-focused Logistic Operations Clerk to support order processing and customer verifications, ensuring documents are complete before handover to planners.

You will coordinate with booking agents and ship operators, track supply schedules, and confirm delivery, billing, and post-order follow-up, while maintaining professional communication with customers.

Qualifikationen

• Good communication skills (both verbal & written).
• Capable to work independently and demonstrate a strong work ethic.
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player.
• Able to analyze processes and identifying areas for improvement.
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate.

Aufgaben

• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders).
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents.
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading.
• Collaborate closely with the planner to ensure timely supply and coordination.
• Tally overall order received at the end of day to ensure no orders are missed out.
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery.
• Closing of job orders for billing once job is completed.
• Handle customer complaints, provide appropriate solution and alternatives.
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
• Other duties as assigned.

Kenntnisse

Communication skills

Independent worker

Team player

Analytical thinking

Under pressure

Strong work ethic

Ausbildung

GCE N Level or O Level or Professional Certificate

Tools

MS Office

Jobbeschreibung

Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.

To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.

Responsibilities

• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination.
• Tally overall order received at the end of day to ensure no orders are missed out.
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed.
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
• Other duties as assigned.

Requirements

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office

5 days work week

Company Transport provided (JE MRT)