Customer Interaction Specialist

AVARON PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

AVARON PTE. LTD. in Singapore is seeking a proactive customer service assistant to support client interactions and internal teams.

The role focuses on polite, clear communication, accurate note-taking, and prompt follow-up to requests and action items. You will build trust through reliability, learn company standards, and collaborate with colleagues to ensure smooth account handling and timely issue resolution.

Qualifications

• Polite, clear, and responsive in client communications.
• Strong note-taking to capture client needs accurately.
• Ability to follow up promptly on requests and action items.
• Positive, professional attitude and reliability in client interactions.
• Willingness to learn and improve communication and time-management skills.
• Ability to collaborate with internal teams and share feedback.

Responsibilities

• Be polite, clear, and responsive in all client communications
• Listen carefully to client needs and take accurate notes
• Follow up promptly on requests and action items
• Maintain a positive and professional attitude at all times
• Support senior team members in managing client accounts
• Build trust by being reliable and detail-oriented
• Learn and apply company customer service standards
• Handle basic client inquiries confidently and elevate when needed
• Stay calm and solution-focused when issues arise
• Communicate clearly with internal teams
• Share relevant client feedback with colleagues
• Ask questions and learn from team members
• Be open to feedback and continuous learning
• Improve communication and time-management skills
• Understand products, services, and client expectations

Skills

Communication

Time management

Note-taking

Problem solving

Tools

CRM software

Microsoft Office

Job description

Focused on building communication skills and understanding client needs.

Responsibilities

• Daily Work Pointers

  • Be polite, clear, and responsive in all client communications

  • Listen carefully to client needs and take accurate notes

  • Follow up promptly on requests and action items

  Relationship-Building

  • Maintain a positive and professional attitude at all times

  • Support senior team members in managing client accounts

  • Build trust by being reliable and detail-oriented

  Customer Service Skills

  • Learn and apply company customer service standards

  • Handle basic client inquiries confidently and elevate when needed

  • Stay calm and solution-focused when issues arise

  Team Collaboration

  • Communicate clearly with internal teams

  • Share relevant client feedback with colleagues

  • Ask questions and learn from team members

  Personal Development

  • Be open to feedback and continuous learning

  • Improve communication and time-management skills

  • Understand products, services, and client expectations