Direct Customer Interaction

AVARON PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

AVARON PTE. LTD. in Singapore seeks a client-focused Customer Service Assistant who communicates clearly with clients and understands their needs. You will listen, take accurate notes, and support senior team members in managing client accounts to ensure satisfaction.

You will learn company standards, stay calm under pressure, and continually improve your communication and time-management skills while delivering reliable, detail-oriented service that builds trust and long-term relationships.

Qualifications

• Excellent verbal and written communication skills.
• Ability to stay calm and solution-focused.
• Willingness to learn about products, services, and client expectations.
• Provide reliable client support and maintain professional attitude.

Responsibilities

• Communicate politely, clearly, and responsively with clients.
• Listen to client needs and take accurate notes.
• Follow up on requests and actions promptly.
• Collaborate with internal teams to relay client feedback.
• Support senior team members in managing client accounts.
• Build trust by being reliable and detail-oriented.
• Learn the products and services to meet client expectations.
• Improve communication and time-management skills.

Skills

Clear communication

Active listening

Note-taking

Follow-up

Politeness

Customer empathy

Time management

Problem solving

Team collaboration

Learning mindset

Job description

Focused on building communication skills and understanding client needs.

Responsibilities

Daily Work Pointers

• Be polite, clear, and responsive in all client communications


• Listen carefully to client needs and take accurate notes


• Follow up promptly on requests and action items

Relationship-Building

• Maintain a positive and professional attitude at all times


• Support senior team members in managing client accounts


• Build trust by being reliable and detail-oriented

Customer Service Skills

• Learn and apply company customer service standards


• Handle basic client inquiries confidently and elevate when needed


• Stay calm and solution-focused when issues arise

Team Collaboration

• Communicate clearly with internal teams


• Share relevant client feedback with colleagues


• Ask questions and learn from team members

Personal Development

• Be open to feedback and continuous learning


• Improve communication and time-management skills


• Understand products, services, and client expectations