Customer Engagement Specialist

AVARON PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

AVARON PTE. LTD. in Singapore is hiring for a role that emphasizes building communication skills and understanding client needs. You will engage in polite, clear communications with clients, while supporting senior team members in managing client accounts.

This role requires maintaining a professional attitude, handling inquiries confidently, and being committed to continuous personal development. A successful candidate will possess excellent communication skills and a positive mindset.

Qualifications

• Excellent communication skills.
• Ability to listen and note client needs accurately.
• Calm and solution-focused demeanor in challenging situations.

Responsibilities

• Maintain professional communication with clients.
• Support senior team members with client accounts.
• Implement company customer service standards.

Job description

Focused on building communication skills and understanding client needs.

Responsibilities

Daily Work Pointers

• Be polite, clear, and responsive in all client communications
• Listen carefully to client needs and take accurate notes
• Follow up promptly on requests and action items

Relationship-Building

• Maintain a positive and professional attitude at all times
• Support senior team members in managing client accounts
• Build trust by being reliable and detail-oriented

Customer Service Skills

• Learn and apply company customer service standards
• Handle basic client inquiries confidently and elevate when needed
• Stay calm and solution-focused when issues arise

Team Collaboration

• Communicate clearly with internal teams
• Share relevant client feedback with colleaguesAsk questions and learn from team members

Personal Development

• Be open to feedback and continuous learning
• Improve communication and time-management skills
• Understand products, services, and client expectations