Client Services & Engagement

AVARON PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

AVARON PTE. LTD. in Singapore seeks a customer communications specialist focused on building strong client relationships and understanding client needs.

You will be polite, clear, and responsive in all client interactions, listen attentively, take precise notes, and ensure timely follow-ups on requests and action items. You'll support senior team members in managing client accounts, foster trust through reliability and detail orientation, and learn company customer service standards.

Qualifications

• Polite, clear, and responsive in client communications.
• Listen carefully to client needs and take accurate notes.
• Follow up promptly on requests and action items.
• Maintain a positive and professional attitude at all times.
• Support senior team members in managing client accounts.
• Build trust by being reliable and detail-oriented.
• Learn and apply company customer service standards.
• Handle basic client inquiries confidently and elevate when needed.
• Stay calm and solution-focused when issues arise.
• Communicate clearly with internal teams.
• Share relevant client feedback with colleagues.
• Ask questions and learn from team members.
• Be open to feedback and continuous learning.
• Improve communication and time-management skills.
• Understand products, services, and client expectations.

Responsibilities

• Communicate politely and clearly with clients.
• Listen to client needs and document accurately.
• Follow up on requests and actions promptly.
• Support senior staff in client account management.
• Share client feedback with team members.
• Collaborate with internal teams to resolve issues.

Skills

Polite communication

Active listening

Accurate note-taking

Follow-up discipline

Relationship building

Team collaboration

Customer service mindset

Time management

Strong problem solving

Job description

Focused on building communication skills and understanding client needs.

Responsibilities

• Daily Work Pointers

  • Be polite, clear, and responsive in all client communications

  • Listen carefully to client needs and take accurate notes

  • Follow up promptly on requests and action items

  Relationship-Building

  • Maintain a positive and professional attitude at all times

  • Support senior team members in managing client accounts

  • Build trust by being reliable and detail-oriented

  Customer Service Skills

  • Learn and apply company customer service standards

  • Handle basic client inquiries confidently and elevate when needed

  • Stay calm and solution-focused when issues arise

  Team Collaboration

  • Communicate clearly with internal teams

  • Share relevant client feedback with colleagues

  • Ask questions and learn from team members

  Personal Development

  • Be open to feedback and continuous learning

  • Improve communication and time-management skills

  • Understand products, services, and client expectations