People Communication Specialist

AVARON PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

AVARON PTE. LTD. is seeking a client-focused customer service agent to enhance communication with clients, listen to needs, and accurately document requests.

You will be polite, clear, and responsive in all interactions, supporting senior team members and maintaining professionalism. This role emphasizes teamwork, learning company standards, handling basic inquiries confidently, and staying calm under pressure.

Job description

Focused on building communication skills and understanding client needs.

Responsibilities

Daily Work Pointers

• Be polite, clear, and responsive in all client communications


• Listen carefully to client needs and take accurate notes


• Follow up promptly on requests and action items

Relationship-Building

• Maintain a positive and professional attitude at all times


• Support senior team members in managing client accounts


• Build trust by being reliable and detail-oriented

Customer Service Skills

• Learn and apply company customer service standards


• Handle basic client inquiries confidently and elevate when needed


• Stay calm and solution-focused when issues arise

Team Collaboration

• Communicate clearly with internal teams


• Share relevant client feedback with colleagues


• Ask questions and learn from team members

Personal Development

• Be open to feedback and continuous learning


• Improve communication and time-management skills


• Understand products, services, and client expectations