Customer Experience Strategy & Insights Lead

Ministry of Social and Family Development, Singapore (MSF); Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Ministry of Social and Family Development (MSF) in Singapore seeks an energetic officer to elevate customer experience. In Planning and Development, you will craft end-to-end service policies, apply insights to identify issues, and drive service improvements across MSF.

You will support or lead areas such as policy development, data-driven insights, and governance, under a Team Lead. Ideal candidates have at least 1 year of relevant experience, strong analytical and communication skills, and the

Qualifications

• At least 1 year of relevant experience.
• Strong analytical and sensemaking skills to translate findings into actions.
• Ability to engage stakeholders, foster collaboration and align perspectives.
• Experience in customer research and satisfaction studies is an advantage.
• Familiarity with data analytics, dashboards and visualization tools is an advantage.

Responsibilities

• Drive customer experience strategy and service policy within MSF.
• Build and apply service intelligence through data and insights to inform decisions.
• Enable service transformation by mapping journeys and pilot new service models.
• Support or lead policy development and governance initiatives under guidance of a Team Lead.

Skills

CX strategy

Policy development

Data analysis

Stakeholder engagement

Survey design

Communication

Project management

Job description

Ministry of Social and Family Development (MSF) in Singapore seeks an energetic officer to elevate customer experience. In Planning and Development, you will craft end-to-end service policies, apply insights to identify issues, and drive service improvements across MSF.

You will support or lead areas such as policy development, data-driven insights, and governance, under a Team Lead. Ideal candidates have at least 1 year of relevant experience, strong analytical and communication skills, and the