Service Excellence Intern: Insights, Feedback & Data

Ministry Of Social And Family Development; Singapore; On-site; SGD 16,000 - 20,000; Full time

Job summary

Ministry Of Social And Family Development in Singapore invites undergraduates to join the Service Excellence team within the Service Planning branch. You will support initiatives to strengthen service culture, gather feedback trends, and apply data analysis to surface actionable insights for ECDA and MSF stakeholders.

As part of the internship, you will participate in team meetings, observe service delivery in practice, and present findings to directors and senior officers to influence

Qualifications

• Undergraduates keen on public service and public sector experience.
• Excellent written and verbal communication to engage stakeholders.
• Interest in service excellence and organisational culture initiatives.

Responsibilities

• Support culture-building initiatives and programme activities.
• Review public feedback trends and identify service issues.
• Analyse data and create visualisations for stakeholders.
• Attend team meetings and observe service delivery in practice.

Skills

Strong writing

Interpersonal comms

Stakeholder engagement

Data visualisation

Data analysis

Tools

OGP tools

Job description

Ministry Of Social And Family Development in Singapore invites undergraduates to join the Service Excellence team within the Service Planning branch. You will support initiatives to strengthen service culture, gather feedback trends, and apply data analysis to surface actionable insights for ECDA and MSF stakeholders.

As part of the internship, you will participate in team meetings, observe service delivery in practice, and present findings to directors and senior officers to influence