Customer Experience Specialist (Multichannel Support)

SATA COMMHEALTH; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

SATA COMMHEALTH is seeking a Customer Relations Officer to be the first point of contact for customers in Singapore. You will handle calls, emails and WhatsApp, providing timely information and resolving issues to ensure a positive experience.

Responsibilities include coordinating with clinics, following up with customers, and promoting health screening packages, programmes and events. A Diploma or equivalent and 2+ years in customer service are required; multitasking across channels is

Qualifications

• Diploma or equivalent.
• At least 2 years of relevant customer service experience.
• Experience in a call centre, customer service or hospitality industry.
• Good interpersonal and communication skills.
• Patient, courteous and able to handle customers with tact and sensitivity.
• Good problem-solving skills and a positive, self-motivated attitude.
• Able to work independently as well as effectively in a team.
• Proficient in Microsoft Office, including Word and Excel.
• Able to multi-task efficiently to handle all 3 channels.
• Good command of written English and keen eye for detail and accuracy.
• A typing speed of 50 words per minute would be an advantage.
• Conversant in at least two languages.

Responsibilities

• Handle incoming calls, emails and WhatsApp providing timely and accurate information to customers
• Make outbound calls and follow up with customers when required
• Address customer queries and concerns professionally and work towards resolving issues
• Provide information on our services, health screening packages, programmes and events
• Gather customer feedback and suggest improvements to our customer service processes.
• Work closely with clinics and departments to ensure customers receive the appropriate assistance
• Work as part of a team to achieve service and performance targets

Skills

Interpersonal skills

Communication skills

Problem-solving

Teamwork

Independence

Typing speed 50 wpm

Multitasking

Attention to detail

Bilingual (2 languages)

Education

Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

SATA COMMHEALTH is seeking a Customer Relations Officer to be the first point of contact for customers in Singapore. You will handle calls, emails and WhatsApp, providing timely information and resolving issues to ensure a positive experience.

Responsibilities include coordinating with clinics, following up with customers, and promoting health screening packages, programmes and events. A Diploma or equivalent and 2+ years in customer service are required; multitasking across channels is