Customer Experience Specialist — First Contact Resolution

Recruit Express Pte Ltd; Singapore; On-site; SGD 33,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd is recruiting a customer service representative to handle inquiries from customers and financial representatives via phone and live chat. You will resolve complaints at the first touchpoint and maintain detailed CRM records.

Additional duties may arise during peak periods, and you will assess appeals, provide recommendations to management, and ensure timely follow-up. Strong communication and problem-solving are essential for success in this role.

Qualifications

• Customer service experience preferred.
• Strong communication and problem-solving abilities.
• Familiarity with CRM systems and multi-channel support.

Responsibilities

• Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
• Resolve complaints and issues at the first touchpoint wherever possible.
• Maintain accurate records of interactions in the CRM system.
• Ensure timely follow-up on enquiries and escalate when necessary.
• Assess appeals and provide recommendations to management.
• Support additional duties during operational needs or peak periods.

Skills

Customer service

Communication

Phone support

Live chat

Record keeping

Tools

CRM System

Job description

Recruit Express Pte Ltd is recruiting a customer service representative to handle inquiries from customers and financial representatives via phone and live chat. You will resolve complaints at the first touchpoint and maintain detailed CRM records.

Additional duties may arise during peak periods, and you will assess appeals, provide recommendations to management, and ensure timely follow-up. Strong communication and problem-solving are essential for success in this role.