Customer Experience Specialist (Evenings, 5-Day Week)

Challenger Technologies Limited; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Challenger Technologies Limited in Singapore is seeking a Customer Service Executive to join our team. Reporting to the General Manager - Customer Experience, you will help maintain high standards of customer satisfaction and service delivery across walk-in and post-sales support.

You will handle inquiries, diagnose basic device faults, assist with product testing, setup, exchanges, screen protector applications, and SingSaver redemptions, while demonstrating patience and professionalism in a

Qualifications

• Experience in customer service.
• Excellent verbal and written communication.
• Familiarity with the company's products, features and warranty policies.
• Ability to assist with product testing, setup, exchanges and screen protector application.
• Customer-centric mindset with patience and professionalism.

Responsibilities

• Attend to walk-in customers, addressing VEW and inquiries.
• Perform basic diagnoses of device faults.
• Conduct product testing and manage exchanges.
• Assist with first-time product setup.
• Apply screen protectors.
• Handle SingSaver redemptions.
• Resolve product issues encountered by customers after sales.

Skills

Customer service

Communication skills

Product knowledge

Multitasking

Empathy

Job description

Challenger Technologies Limited in Singapore is seeking a Customer Service Executive to join our team. Reporting to the General Manager - Customer Experience, you will help maintain high standards of customer satisfaction and service delivery across walk-in and post-sales support.

You will handle inquiries, diagnose basic device faults, assist with product testing, setup, exchanges, screen protector applications, and SingSaver redemptions, while demonstrating patience and professionalism in a