Customer Experience & Solutions Specialist

Sourceo; Singapore; On-site; SGD 36,000 - 48,000; Part time

Benefits offered by this job

Full suite of health and wellness bene

Ongoing training and development

Internal mobility opportunities

Job summary

Singtel Group Enterprise in Singapore is seeking a Customer Service Executive on a 1-year agency contract. You will handle new mobile applications, SIM activations, line transfers, and value-added services while delivering courteous service to customers.

The role emphasizes problem solving, stakeholder interaction, and adherence to SOPs. You will contribute to meeting CE targets, manage billing inquiries, and maintain accurate order records, with training and development opportunities within a

Qualifications

• Diploma in any discipline.
• Minimum of 1 year of experience in a customer service environment.
• Fluent English speaking and writing.
• Good customer service and effective communication skills.
• Ability to handle difficult calls and emails professionally.
• Display initiative and willingness to learn.
• Able to manage multiple service requests with strict time limits.

Responsibilities

• Coordinating and processing New Mobile Applications, SIM Activation, Line Transfer, Activation of Value-Added Services (VASes), Re-contracting, etc.
• Assist to billing query, resolve billing issues and perform billing adjustments if required.
• Answer general customer service questions from SPOC/subscribers, explain multiple mobile product features, and transfer requests to other departments as needed.
• Document all actions provided to order taker via internal system.
• Ensure SOPs and Work Instructions are followed and training provided to staff, updating SOPs as required.
• Meet Customer Experience (CE) targets set by management.
• Monitor daily SLA for ticket resolution within 4-hour/7-hour/9-hour targets.
• Adhere to Singtel Health, Safety & Environmental policies and Quality & Security standards.
• Follow established procedures to meet department standards.

Skills

Fluent English

Customer service

Communication skills

Handle difficult calls

Initiative

Time management

MS Office

Education

Diploma in any discipline

Tools

MS Office

Job description

Singtel Group Enterprise in Singapore is seeking a Customer Service Executive on a 1-year agency contract. You will handle new mobile applications, SIM activations, line transfers, and value-added services while delivering courteous service to customers.

The role emphasizes problem solving, stakeholder interaction, and adherence to SOPs. You will contribute to meeting CE targets, manage billing inquiries, and maintain accurate order records, with training and development opportunities within a