Customer Experience & Admin Support Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer support specialist to build relationships with end users and internal stakeholders and ensure excellent service. You will handle daily enquiries, assist with handset pricing, billing, inventory, and ticketing in Taulia and internal systems, and create reports and PowerPoint slides.

The role involves onsite support at customer sites, coordinating with Indoor Sales Support and Operations, updating portals, and ensuring timely issue

Responsibilities

• Build solid relationships with end users and internal stakeholders to ensure excellent customer experience.
• Identify challenges that customers would encounter and recommend solutions for end users.
• Attend to end users' daily enquiries such as handset pricing, billing and handset familiarization.
• Take stock of the onsite mobile handset inventory.
• Collate monthly sales reports and attend weekly sales meetings.
• Communicate and work closely with company Indoor Sales Support, 4C & Customer Service Operations to enable sales activities.
• Manage customer email/portal updates.
• Create PowerPoint slides to indicate weekly job activities.
• Create tickets for users when required.
• Update and close customer system tickets.
• Key in all ticket data into customer Excel.
• Update and follow up with users on the outcome of problems they face.
• Attend to network problems/installation of antenna at customer sites when needed.
• Create invoices and upload POs in Taulia apps for payment.
• Upload end-users' contact details on social media portal, Yammer.

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer support specialist to build relationships with end users and internal stakeholders and ensure excellent service. You will handle daily enquiries, assist with handset pricing, billing, inventory, and ticketing in Taulia and internal systems, and create reports and PowerPoint slides.

The role involves onsite support at customer sites, coordinating with Indoor Sales Support and Operations, updating portals, and ensuring timely issue