Customer Experience Specialist (Contact Centre)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a customer service-oriented individual to handle inquiries via email and phone, ensuring accurate information and timely issue resolution.

You will maintain customer records, follow up on requests, and escalate complex cases when needed. The role requires good verbal and written communication, teamwork, and proficiency in Microsoft Office. A positive attitude and problem-solving skills are essential for delivering quality service and supporting a smooth

Qualifications

• Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent.
• Prior customer service or call centre experience is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Positive attitude with strong problem-solving skills.
• Able to work independently and as part of a team.

Responsibilities

• Respond promptly to customer enquiries via email and phone calls.
• Provide accurate information and resolve customer issues professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate customer records and update internal systems.
• Escalate complex cases to the relevant departments when necessary.
• Deliver a positive customer experience while meeting service standards.
• Perform general administrative and customer support duties.

Skills

Verbal communication

Written communication

Teamwork

Problem solving

Independence

Positive attitude

Education

GCE 'N'/'O' Level, NITEC, Diploma or equivalent

Tools

Microsoft Office

Job description

REVUP PROSERVICES PTE. LTD. is seeking a customer service-oriented individual to handle inquiries via email and phone, ensuring accurate information and timely issue resolution.

You will maintain customer records, follow up on requests, and escalate complex cases when needed. The role requires good verbal and written communication, teamwork, and proficiency in Microsoft Office. A positive attitude and problem-solving skills are essential for delivering quality service and supporting a smooth