Customer Experience Specialist

A BEST SECURITY MANAGEMENT PTE LTD; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

A BEST SECURITY MANAGEMENT PTE LTD in Singapore is seeking a customer service professional to handle inquiries across phone, email and chat channels.

You will liaise between the customer support team, management, and customers to enhance service levels, resolve issues, and provide accurate information about products and services.

Also, you will track and follow up on outstanding issues, develop service initiatives, and prepare documentation and reports for future reference.

Responsibilities

• Provide excellent customer service through phone, email, chat, and other communication channels in a timely and accurate manner.
• Serve as a liaison between the customer support team, management, and customers to enhance customer service and improve business productivity.
• Assist customers with complaints and enquiries while providing accurate information about products and services.
• Direct customers to the appropriate personnel for further assistance when necessary.
• Ensure customer satisfaction by addressing customer needs courteously and promptly.
• Track, follow up on, and resolve outstanding customer issues in a timely manner.
• Develop customer service programs and initiatives to deliver exceptional support.
• Prepare documentation and reports related to customer correspondence for future reference.

Job description

A BEST SECURITY MANAGEMENT PTE LTD in Singapore is seeking a customer service professional to handle inquiries across phone, email and chat channels.

You will liaise between the customer support team, management, and customers to enhance service levels, resolve issues, and provide accurate information about products and services.

Also, you will track and follow up on outstanding issues, develop service initiatives, and prepare documentation and reports for future reference.