Customer Experience & Solutions Specialist

Av Facilities; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Av Facilities Pte Ltd is seeking a Customer Service Representative to assist customers by responding to inquiries and resolving issues related to our services through phone, live chat, and email.

You will maintain expert knowledge of offerings, identify issues, and document interactions to ensure accurate records and follow-up actions, contributing to high levels of customer satisfaction.

Qualifications

• Previous customer service experience preferred.
• Able to communicate clearly and professionally with customers.
• Familiarity with multi-channel support (phone, chat, email) is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, live chat, and email to provide accurate information about products and services
• Identify customer issues and apply problem-solving skills to deliver effective solutions that enhance customer satisfaction
• Maintain up-to-date knowledge of company products and services to support informed customer interactions
• Document customer interactions and resolutions clearly to ensure accurate records and follow-up actions

Job description

Av Facilities Pte Ltd is seeking a Customer Service Representative to assist customers by responding to inquiries and resolving issues related to our services through phone, live chat, and email.

You will maintain expert knowledge of offerings, identify issues, and document interactions to ensure accurate records and follow-up actions, contributing to high levels of customer satisfaction.