Customer Experience Specialist — Multichannel Product Support

AV FACILITIES PTE. LTD.; Singapore; Vor Ort; SGD 24.000 - 36.000; Vollzeit

Zusammenfassung

AV Facilities Pte Ltd is looking for a Customer Service Representative to assist customers by responding to inquiries and resolving issues related to company products and services through phone, live chat, and email. You will maintain expert knowledge of offerings and ensure accurate records of interactions.

The role emphasizes prompt communication, problem-solving, and delivering high-quality service. Training will be provided to stay current with product lines and service standards.

Aufgaben

• Respond promptly to customer inquiries via phone, live chat, and email to provide accurate information about products and services
• Identify customer issues and apply problem-solving skills to deliver effective solutions that enhance customer satisfaction
• Maintain up-to-date knowledge of company products and services to support informed customer interactions
• Document customer interactions and resolutions clearly to ensure accurate records and follow-up actions

Jobbeschreibung

AV Facilities Pte Ltd is looking for a Customer Service Representative to assist customers by responding to inquiries and resolving issues related to company products and services through phone, live chat, and email. You will maintain expert knowledge of offerings and ensure accurate records of interactions.

The role emphasizes prompt communication, problem-solving, and delivering high-quality service. Training will be provided to stay current with product lines and service standards.